ServiceNow Architect
$110k - $140kTata Consultancy Services Limited
Location: Santa Clara, CA Experience: 12 - 15 years of experience Role Overview Experience: 12+ years in IT with 6+ years specifically focused on ServiceNow architecture, solution design, and implementation. Core Function: Lead end-to-end architecture, pre-sales solutioning, platform governance, and digital transformation initiatives. Work Models: Onsite, hybrid, or remote capabilities. Key Responsibilities Platform Strategy & Governance: Define platform roadmaps, establish architectural standards, and enforce governance frameworks to reduce technical debt and ensure long-term scalability. Solution Architecture & Design: Design complex, multi-workflow solutions across various modules (e.g., ITSM, ITOM, HRSD, CSM, and App Engine). Integration & AI Leadership: Design robust integrations using REST/SOAP APIs, IntegrationHub, and leverage ServiceNow AI features for process automation and decision-making. Stakeholder Management: Engage with C-suite executives and business leaders to align technology solutions with overarching business objectives. Team Mentorship: Act as the highest escalation point for complex technical issues; mentor, coach, and conduct technical reviews for development teams. Required Qualifications & Skills HTML, CSS, and Angular JS. Framework Knowledge: Strong understanding of ITIL/ITSM frameworks, CMDB design, and Service Mapping. Enterprise Experience: Proven track record of managing large-scale global deployments, multi-instance strategies, and complex platform upgrades. ServiceNow Certified Technical Architect (CTA) Certified System Administrator (CSA) Multiple Certified Implementation Specialist (CIS) certifications Salary Range: $110,000 - $140,000 a year #J-18808-Ljbffr Tata Consultancy Services Limited
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