Account Rep

Account Representative

Givens is looking for a dependable, detail-oriented Logistics Customer Service Representative to join our team in Chesapeake, VA. In this role, you will work closely with customers, warehouse personnel, and transportation providers to coordinate shipments, process orders, and keep daily operations running smoothly. We are looking for someone who enjoys working with customers, stays organized, and can handle multiple responsibilities in a busy office environment. Candidates with experience in logistics, warehousing, transportation, or import/export operations are encouraged to apply.

Key Responsibilities:

• Manage daily communication with assigned customer accounts by phone and email.
• Coordinate incoming and outgoing shipments with warehouse teams, carriers, and customers.
• Enter and process customer orders, shipping information, and related documentation.
• Prepare bills of lading, packing lists, receiving reports, and other shipping paperwork.
• Track shipments and follow up on delivery updates, discrepancies, and documentation issues.
• Maintain accurate customer, inventory, shipping, and billing records.
• Assist with import/export documentation and communication with port authorities when needed.
• Prepare customer invoices, daily activity reports, and supporting paperwork.
• Work with warehouse personnel to address inventory questions, cycle counts, and shipment discrepancies.
• Respond to customer requests and resolve issues in a timely, professional manner.
• Learn and use the company's warehouse management system.
• Assist with additional administrative and account-related tasks as needed.

Qualifications:

• At least 2 years of administrative, clerical, customer service, or account support experience.
• Previous experience in logistics, transportation, warehousing, or supply chain operations is preferred.
• Strong computer skills, including Microsoft Outlook, Excel, and Word.
• Experience with shipping documents, inventory records, or order processing is a plus.
• Familiarity with the NAVIS port system is highly desirable.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong attention to detail, especially when entering information and preparing documentation.
• Dependable, professional, and comfortable working independently.
• Ability to troubleshoot issues and follow through until they are resolved.

What Givens Offers:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Basic and voluntary life insurance
• Short-term and long-term disability coverage
• Opportunities for professional growth