Director Solutions Design and Delivery

Director Solutions Design and Delivery

The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will own a budget of $1M, as well as forecasting, and resource planning to support profitable project delivery.

Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments.

This newly created role brings together the former Solutions Design Team and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC.

This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture. As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives.

The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale.

This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery. They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality.

This is the the basic salary range for U.S. based candidates: $140-179K. Variable factors include office location, level of experience and job alignment etc Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.

Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.

Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.

Resilience. We don't give up until we find the right solution, even if it means going outside our remit.

Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:

Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory

Hybrid working between home and our offices (dependent on role and location)

Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes

Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries

Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning

Training, coaching & mentoring