Admission Registration Specialist 1-27282

Location Oak Park, Illinois Business Unit Rush Oak Park Hospital Rush Oak Park Hospital Department Patient Registration Work Type Full Time (Total FTE between 0.9 and 1.0) Shift Shift 1 Work Schedule 8 Hr (7:00:00 AM - 3:30:00 PM) Benefits Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page: Pay Range $17.63 - $27.77 per hour. Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. They will assist patients with understanding their insurance options and collecting patient financial responsibilities. They perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. They exemplify the Rush mission, vision and values and act in accordance with Rush policies and procedures. Required Job Qualifications High school graduate or equivalent. 0-1 year of experience. Basic understanding of Microsoft Office suite (Word, PowerPoint, Excel). Excellent communication and outstanding customer service skills. Basic keyboard typing skills. Critical thinking, sound judgment and strong problem-solving skills required. Team oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department. Ability to follow oral and written instructions and established procedures. Ability to function independently and manage own time and work tasks. Ability to maintain accuracy and consistency. Ability to maintain confidentiality. Preferred Job Qualifications Associate’s Degree in Accounting or Business Administration. Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service. Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is highly desired. Working knowledge of medical terminology and anatomy and physiology is preferable. Responsibilities With a high degree of accuracy, collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis. Consistently obtains patient sign and scans all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc. Consistently and accurately obtains and interprets the patient's insurance benefits and can communicate this information accurately to the patient and co-workers. Determines the patient's financial obligation and communicates this information accurately and with respect to the patient. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security regulations, as well as JACHO. Upon decision of patient’s admission, performs the admission notification (NOA) process, which is a required communication with the patient’s payer to ensure payment for patient’s inpatient stay is secured. Appropriately informs the patient of hospital policies that govern the revenue cycle, minimizing the potential financial risk of patient accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements, offers options and negotiates acceptable resolution of estimated patient balance. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities. Shows good customer service skills when communicating with both patients and internal customers, and escalates when appropriate. Collaborates with numerous departments to resolve issues while analyzing necessary information that ensures hospital reimbursement. Maintains a working knowledge of applicable federal, state, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures to ensure adherence with honest, ethical, and professional behavior and protects HIPAA confidential medical information. Attends regular EPIC training sessions or other sessions for associates involved in the admitting functions. Other duties as needed and assigned by the supervisor/manager. Equal Employment Opportunity Rush is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Rush Oak Park Hospital