GUCCI Client Advisor - Seattle Bravern

Gucci Client Advisor

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Key Accountabilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc).

Sales Excellence

• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Brand & Product

• Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge and selling techniques.
• Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients' segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.

Operational Excellence

• Actively participate in all store operations such as stock maintenance, stock inventories, etc.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following Gucci visual standards.
• Follow Company grooming at all times and according to Gucci standards and policies.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Salary Range Washington

For individuals assigned and/or hired to work in Washington, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $17.13 USD to $18.00 USD.

Additional compensation to include:

• Full-price Retail Commission - Base commission of 3% on net sales, and additional commissions as an individual may be eligible, all as governed by the commission plan then in-effect.
• Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

• Medical
• Dental
• Vision
• Life and Accident Insurance
• Disability Benefits: Short Term Disability and Long-Term Disability
• 401K
• Paid Time Off (PTO) The number of hours accrued each month varies based on the employee's band*, their years of service within the Kering Group and Gucci, and their schedule classification (i.e. Full-Time, Part-Time, etc.), subject to occasional exceptions determined in the discretion of Company management. Full-time employees may begin their eligibility at 15 days with the potential to increase to 25 days due to tenure and banding. Part-time employees may begin their eligibility at 9 days with the potential to increase to 20 days due to tenure and work schedule.
• Paid Sick and Safe Leave Full time and part-time regular employees are granted 48 hours of paid sick/safe leave upon their hire date. These employees may accrue additional paid sick leave after working enough hours to have accrued the amount allocated up front (i.e., 48 hours). Temporary, seasonal, and fixed-term employees, including interns who are employed directly by the Company will begin accruing paid sick/safe leave upon their hire date, at a rate of 1 hour of paid sick leave for every 30 hours worked, up to a maximum accrual cap of 72 hours.
• Holidays 6 days plus 1 floating holiday annually

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at View email address on click.appcast.io. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.