Director PM, Payments & Client Success

Job Description

Job Description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the role

This role is responsible for Maven's end-to-end benefits and payments platform, including eligibility and enrollments. just works. Maven's benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven's Growth and Client Success teams, and with clients. 

This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom. 

What you'll do

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

What you'll bring

• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment. 
• 3+ years experience managing and mentoring PMs
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction

The base salary range for this role is 260,000-285,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g View email address on us.fitly.work). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: View email address on us.fitly.work. For general and additional inquiries, please contact us at View email address on us.fitly.work.