Customer Care Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.Work Shift (if applicable):Job Description:Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.What to Expect:Start Date: 6/22/26Salary Range: $17.50- $20.10 per hourSchedule:Tues - Fri 11:30am - 8pm & Sat 10:30am - 7pm (Arizona Time) ORMonday - Thursday 11:30am - 8pm & Sunday 10:30am - 7pm (Arizona Time)One of these scheduled will be assigned based on business needs.Our comprehensive total rewards support you, your family, and your future withMedical, dental, and vision insurance401K + 5% company matchTuition assistance up to $5k per yearFree basic life and AD&D insuranceFree short-and-long-term disability insurancePaid time offEmployee Resource GroupsRecognition and perksAs a National Customer Care Representative, you'll get toInvestigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.Identify recurring system or application issues and escalate to leadership team.Resolve escalated issues related to donor portal, donor store, and website troubleshooting.Assist with donor scheduling.Monitor and analyze customer feedbackHigh school diploma or GEDProficient computer skillsTwo years of customer service experience requiredOne year of technical customer service support preferredOne year of text, chat, social media customer support preferredBilingual preferred but not requiredLocation:Vitalant Remote Work Phoenix, AZ 85007Job Category:Sales / Community OutreachContact Information: View email address on click.appcast.io you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. #J-18808-Ljbffr