Lead Barista

Job Description

Job Description

The lead barista is a senior coffee professional who crafts premium beverages, delivers exceptional customer service, and supports café management. They train and mentor staff, maintain equipment, and oversee daily operations like inventory and shift coverage to ensure a high-quality, welcoming environment.

• Quality & Preparation: Dial in espresso, pull precise shots, and steam milk to strict café standards. Regularly taste-test beverages to maintain consistency.
• Team Leadership: Train, coach, and mentor junior baristas. Create SOP binders with drink recipes, opening/closing duties, and cleaning schedules.
• Customer Service: Lead by example with warm, attentive service, and handle customer escalations or feedback professionally.
• Inventory & Ordering: Track stock, monitor expiration dates, and communicate ingredient or supply needs to management.
• Operations: Manage opening/closing duties, secure cash drawers, verify shift coverage, and ensure strict adherence to health and food safety protocols.

• Experience: 1–3 years of specialty coffee experience, often including previous supervisory or lead roles.
• Coffee Knowledge: Deep understanding of extraction basics, milk science, brewing methods, and equipment maintenance.
• Soft Skills: Strong communication, a heart for hospitality, and the ability to remain calm and efficient during busy rushes.
• Physical Requirements: Must be able to stand for extended periods, lift 30–50 pounds, and work flexible shifts (early mornings, weekends, holidays).

As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center.

A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.