Law Firm Office Manager

Law Firm Office Manager Kamal Law Firm, PLLC Houston, Texas, United States About this position Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently. This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward. This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience. Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently. This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward. This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience. Compensation: $50,000 - $60,000 yearly depending on experience Responsibilities: TheOfficeManagerwilloverseethefirm’sintakeandsalesprocess,includingmonitoringnewleads,ensuringtimelycontact,reviewingcallquality,andhelpingimproveconversionfrominquirytoconsultationandretainedclient. ThispositionwillalsoberesponsibleforconductingQAreviewsofintakeandclientcalls,identifyingtrainingopportunities,andhelpingtheteamimprovecommunication,professionalism,empathy,andconsistency. Additionalresponsibilitiesinclude: Managingintakeandsalesworkflowsforfamilylawandimmigrationmatters ReviewingandQA’ingclientandintakecalls SettingandmonitoringKPIsforintake,sales,billing,caseprogression,andclientcommunication Ensuringbillingiscompletedtimelyandaccurately Monitoringtrustbalancesandensuringretainerreplenishmentishandledefficiently Helpingcollectonpast-dueinvoicesandoutstandingbalances Ensuringtheteamisnotcontinuingworkonmattersthatdonothavesufficientfundsintrust,unlessapprovedbythemanagingattorney Trackingcasemanagementprogresstoensuremattersaremovingforwardappropriately Reviewingtaskcompletionandhelpingensuredeadlines,filings,hearings,andimmigration-relatedtimelinesarenotmissed Handlingescalated,hostile,orupsetclientsinaprofessional,calm,andsolution-focusedmanner Supportingclientcommunicationstandardsandensuringclientsreceivetimelyupdates Coordinatingwithattorneys,paralegals,intakestaff,billingteammembers,andoutsidevendors Helpingmaintainofficeprocedures,policies,accountabilitystandards,andinternalworkflows Identifyingprocessgapsandhelpingstreamlinedailyoperations Orderingofficesuppliesandensuringtheofficehasthetoolsandresourcesneededtooperateeffectively Supportingonboardingandtrainingofstaffasneeded Maintainingorganizedinternalsystemsandhelpingimproveoverallfirmefficiency Qualifications: Ideal Candidate: The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law . This person should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated. This role requires someone who can hold team members accountable, manage difficult client conversations, monitor financial workflows, and help the managing attorney maintain visibility over the firm’s daily operations. Qualifications: Prior law firm management, office management, or senior legal administrative experience preferred Background in family law and immigration law strongly preferred Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows Experience with legal case management software preferred Ability to review calls and provide constructive feedback Strong organizational and problem-solving skills Comfortable handling difficult or emotional client conversations Ability to track KPIs and identify operational issues Professional, dependable, and detail-oriented Strong written and verbal communication skills Ability to work independently and take ownership of firm operations About Company Why Join Kamal Law Firm? Work with a growing and ambitious law firm serving clients throughout Texas Make a meaningful impact on clients facing important family and immigration matters Join a collaborative team that values accountability, communication, and professional growth Help build and improve systems, processes, and operations that directly contribute to firm success Opportunity for long-term growth and increased responsibility as the firm continues to expand Work in an environment where initiative, problem-solving, and leadership are valued #J-18808-Ljbffr Kamal Law Firm, PLLC