Player's Club Rep (Guest Service)

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

SUMMARY

Solicits and identifies new gaming guests for the Players Club program. Maintains customer information assuring the highest standards of data entry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• May include but are not limited to: * Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club.* Greets and interacts with guests in the casino in a courteous and professional manner.* Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner.* Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.* Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.* Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.* Must have a thorough understanding of the Player’s Club benefits.* Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.* Creates and issues Player’s Club cards and promotes the program and related promotions.* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.* Maintains integrity of database by following precise standards of data entry.* Ensures the protection of customer’s rewards and credit lines.* Must be able to work as a team.* Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner.* Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.* Other duties as assigned.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.