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Luxury Client Experience Manager

Tourneau|Bucherer

Tourneau | Bucherer in New York seeks a Client Engagement Manager to lead the Concierge and Docent teams, delivering high-touch VIC experiences and managing experiences such as on-floor appointments, immersive tours, and external services like hotel bookings and shows.

The role requires a hands-on leader who coaches staff, tracks client engagement data, and translates insights into actions that boost satisfaction, loyalty, and brand impact in a fast-paced luxury setting.

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Vacancy posted 13 hours ago
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