Mail Room Clerk

Facility Services Coordinator-JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Facility Services Coordinator at JLL, you'll be an essential part of our Integrated Facility Management team, ensuring seamless, client-focused service delivery that keeps operations running smoothly. This role combines hands-on operational support with relationship management, from coordinating mail services and managing vendor performance to supporting special events and resolving facility challenges with creativity and professionalism. You'll serve as a trusted point of contact for clients, employees, visitors, and service providers, building strong collaborative relationships that drive exceptional outcomes. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and you'll embody this commitment by delivering responsive service that exceeds expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this position you'll work closely with facility management, engineering teams, and vendors to ensure timelines are met and service level agreements are achieved.

What your day-to-day will look like:

Provide exceptional customer service by cultivating positive relationships with clients, JLL teams, tenants, and service providers while supporting guests, visitors, and employees at client locations

Manage daily mail operations including opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining accurate electronic logs and files

Coordinate and support building services across janitorial, food service, landscaping, parking, vending, badging, conference rooms, fitness centers, and facility furnishings and equipment

Receive and dispatch work requests to technical staff and vendors, maintain accountability for deliverables, and track completion to ensure timely resolution

Manage vendor performance by tracking work order completion, validating invoices, communicating unresolved items, and partnering with vendors to implement resolution plans

Support operational audits by maintaining accurate records, assist with site inspections, and demonstrate understanding of performance metrics and Key Performance Indicators (KPIs)

Coordinate special events, assist with tactical planning to meet account team goals, and continuously seek opportunities to improve processes and enhance overall client satisfaction

Required qualifications:

High school diploma or GED required

2+ years of experience in facility coordination, property management, customer service, or related operational support role

Excellent customer service skills with ability to maintain professionalism under stressful situations and resolve spontaneous challenges with creativity

Strong organizational skills with proven ability to plan and manage work under time constraints and multitask without direct supervision

Proficiency in Microsoft Office Suite with strong written, verbal, and interpersonal communication skills

Demonstrated ability to build and maintain positive working relationships across diverse stakeholder groups

Strong presentation and collaborative skills with solution-oriented mindset

Preferred qualifications:

Previous experience in facility management, property services, or integrated facility management environments

Knowledge of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction measurement

Familiarity with building services operations including janitorial, landscaping, parking, and facility amenities management

Experience coordinating with engineering or technical teams on maintenance activities and service delivery

Understanding of vendor management processes including invoice validation and performance tracking

Schedule: M-F 7:30AM- 4:30PM

Location: Santa Clara CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

59,400.00 71,100.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay