Housekeeper @ the Residence Inn Chapel Hill

Job Description

Job Description

Description:

JOB TITLE: HOUSEKEEPER

DEPARTMENT: HOUSEKEEPING/ ROOMS

REPORTS TO: HOUSEKEEPING MANAGER/OPERATIONS MANAGER

JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE

Summary: As a Housekeeper for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for cleaning guest rooms and public areas. Our guests expect and deserve a spotless environment when they check-in and stay with us. Adhering to Corporate and Brand standards for quality and cleanliness are paramount to our success. The Housekeeper who works for a Summit Hotel is friendly, helpful, efficient, and devoted to making all guests feel welcome and comfortable.

Responsibilities:

• Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms.
• Strip dirty linens off beds.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.

Benefits:

• Personal time/ Vacation time for Fulltime associates
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental insurance for Fulltime associates
• Hotel Discounts
• Quarterly Bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Qualifications:

• 1-2 years of experience with name brand hotel housekeeping preferred
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
• Service oriented style with professional presentation
• High energy and attention to detail
• Willingness to respond quickly to guest requests
• Teamwork and partnership attitude towards fellow associates and management
• Potential interest in being an Executive Housekeeper/Housekeeping Manager

Work Environment:

• Flexible work schedule including availability on weekends
• Must have reliable source of transportation
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
• Duties are subject to change and additional duties may be assigned as needed