Salesforce Field Service Consultant

Field Service Consultant

The Field Service Consultant is a key member of our Delivery organization in the US. The consultant will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team and our internal delivery teams to provide insight in advanced business analysis, conduct needs assessments, configure apps as required and also assist in key functions involving client and staff development, training and on-going client support.

Typical Day Snapshot Field Service Consultant:

• Meet with clients to analyze their individual needs, provide estimates on work and determine the project scope.
• Identify clients' work practices and understand the nature of their businesses to properly define needs and customize solutions using the Force.com platform.
• Investigate, document and analyze key client organizational processes.
• Work collaboratively with the project management team to determine required resources and create realistic timelines.
• Coordinate and execute client training.
• Perform and organize ongoing support for customers such as report building, data quality, etc.
• Contribute to the development of a strategic vision for product development and enhancement.

Basic Qualifications:

• Minimum of 2 years' experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation.
• Minimum of 6 months experience as a team member of successful Salesforce project implementations related to Field Service Lightning and/or a successful project implementation of ClickSoftware.
• A minimum of 6 months exposure to integrations, both data and content and data/content migration support or delivery.
• Bachelor's Degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience).