Student Success Coach

Student Success Coach


Posting Summary

The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education ( PACE ) programs. Serve as first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student's unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects' needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager, Student Success & Advising.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor's degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.

Desirable Qualifications

Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.

Anticipated Pay Range


$24.00-$27.50/hour


Other Information

Special Conditions


A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position