Customer Service Representative

Roles & Responsibilities Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office/shop supplies Keeping office clean/tidy Qualifications & Educational Requirements HS Diploma or equivalent All candidates must be able to pass initial background check and drug test Preferred Skills Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. #J-18808-Ljbffr The Glass Guru of Apex