QAQC Supervisor

Job Title

Xactus (pronounced 'Zac-tus') is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability.

Xactus is proud to provide a friendly work environment that is primarily remote (unless specifically a hybrid or on-site role). Our remote workforce provides many opportunities for you to enhance your skills while maintaining a healthy work/life balance.

Our top-notch financial leadership team prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

Job Description

Responsibilities include managing quality control operations staff as assigned, providing support with rebuttal submissions, training and serving as a subject matter expert on the team, ensuring that QA/QC projects are efficiently and accurately completed in compliance with agency guidelines and internal Policy and Procedures, while acting as a day-to-day contact for external clients.

Essential duties and responsibilities include:

• Manage assigned team members.
• Perform random reviews of work completed by the team (others as needed).
• Develop training opportunities to further expand and enhance the team's knowledge and practice experience.
• Identify and assign necessary training.
• Serve as a subject matter expert for other team members as needed.
• Complete annual performance reviews.
• Adhere to all personnel policies as directed by Human Resources as an individual contributor and manager.
• Identify and communicate rebuttal trends based on client feedback and recommend corrective action.
• Maintains day to day contact with clients.
• Manage the process of rebuttals and sample selections in accordance with expected SLAs.
• Conducts client calibration calls and relay necessary updates to audit staff.
• Develop and manage Client Implementation process.
• Manage the Appraisal Quality Control process and associated vendor relationships.
• Communicate with all levels of management to provide insight into the team's performance, goals and improvement metrics.
• Serve as the primary point of contact from the Operations management team to identify and resolve QC system issues.
• Coordinate with Quality Control Risk Manager to ensure internal Policy and Procedures are being followed.
• Performs other duties as available by the Quality Control Risk Manager.
• Performs other duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

• Two – Five years mortgage underwriting/audit experience
• Bachelor's degree in business, or related field; or equivalent work experience.

Skills and competencies:

• Knowledge of Fannie Mae, Freddie Mac, FHA, and VA lending requirements and lending compliance.
• Analytical ability to develop reports and supporting documentation.
• Excellent verbal and written communication skills.
• Self-directed and able to adjust tasks as needed by the business.
• Sound decision and judgment making skills.
• Knowledge of lending compliance such as TRID and current regulatory mandates is expected.
• Ability to read, analyze, and interpret common mortgage and financial documentation.
• Ability to effectively document and explain specific mortgage loan defects in a concise but thorough manner.
• Use of proper grammar and spelling is a must
• Ability to apply advanced mathematical concepts such as calculating complex income scenarios, liabilities and overall ratios for any given loan.
• Ability to apply mathematical operations to assess credit eligibility criteria as required for agency underwriting approval.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform self-directed research using agency guidelines, regulatory policies and state level compliance guidelines.

Working Conditions

• Traditional office environment with low-to-moderate office noise (computers, phones and business conversations). The position may be remote from main offices.
• May require occasional travel.
• May require flexibility in hours.

Physical Demands

Xactus promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and team members. Please contact your supervisor with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing and vision are required to perform essential functions.

Additional Information Regarding Employment With Xactus

If applying for a position at Xactus, candidates must be a resident of the United States, and should be authorized and eligible for employment in the United States. Xactus does not provide visa sponsorship at this time.

If hired to work at Xactus, employment is contingent upon successful completion of required background checks and pre-employment drug screening.

No agency submissions, please. We do not accept unsolicited resumes from third-party recruiters.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.