Change Management Manager

Assistant Shop Manager Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil. We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions! At Take 5 Oil Change, leadership happens right on the shop floor. We're looking for an Assistant Shop Manager who is career-minded, enjoys working with people, takes pride in doing things the right way, and is ready to help lead a fast-paced team. In this role, you'll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You'll step in as Manager on Duty when needed, helping the team stay focused while keeping the shop safe, efficient, and running smoothly. We provide paid, hands-on training to teach the technical skills and service standards needed to succeed the Take 5 way. Automotive experience is valued, but not required! The Nuts and Bolts of the Role: Complete our Certified Technician training. Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service. Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally. Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards. Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable. Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance. Perform all Certified Technician and Lead Technician responsibilities. Complete opening and closing procedures. Assist with daily inventory counts and adjustments. Support shop communication, reporting, and operational follow-up. What We're Looking For: Minimum 6 months' customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer. Minimum 6 months' experience leading, coaching, or mentoring others in a fast-paced environment. A commitment to following and maintaining facility and safety control policies and practices. Strong communication skills and comfort providing direction, coaching, and feedback to team members. Initiative, accountability, and follow-through on responsibilities. The ability to remain calm, organized, and solutions-focused during busy periods. The ability to meet applicable age and certification requirements, including Inspector Certification when required. Reliable transportation to and from your work location. What's Great About Take 5: Competitive hourly pay plus weekly bonus opportunities. Competitive benefits, including medical, vision, dental, and 401(k) with company match for full-time employees. Paid time off for full-time employees. Paid training and clear career growth paths. Opportunities to grow from shop roles into leadership positions through strong performance and consistency. Work Environment and Physical Requirements: Lift up to fifty (50) pounds. Maneuver safely in and out of a shallow 3-foot-deep pit to position yourself under vehicles. Walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods of time. Work in hot or cold weather conditions when necessary. We are an Equal Opportunity Employer and we are committed to assuring equal opportunity and to opposing discrimination based on race, color, sex, gender, gender identity, gender expression, sexual orientation, age, religion, national origin, ancestry, disability, military and veteran's status, genetic information, marital status, or any other status protected by federal, state, or local law.