Field Account Manager

Field Account Manager

About Us

Pro-Serv Facility Solutions / Pro-Serv Food Equipment is a rapidly growing commercial service company serving customers throughout the Carolinas in Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services.

Our goal is simple — provide industry-leading service while building long-term relationships with our customers through professionalism, communication, accountability, and speed.

We are currently seeking a Field Account Manager to serve as the physical face of Pro-Serv for our key account customers.

Position Summary

The Field Account Manager is responsible for building and maintaining relationships with existing customers through routine in-person visits, operational follow-up, quote follow-up, customer support, and business development.

This role acts as the bridge between the customer and our internal operations team to ensure customer satisfaction, improve communication, close opportunities, and continue growing existing accounts.

This is not a sit-behind-a-desk position. This role requires someone who is professional, organized, driven, and comfortable building relationships face-to-face.

Responsibilities

Visit key account customers regularly to maintain relationships and ensure customer satisfaction

Follow up on open quotes and assist in closing sales opportunities

Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions

Assist customers with service concerns and help coordinate resolutions internally

Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams

Represent Pro-Serv professionally at customer locations

Help identify customer needs and communicate them internally

Review customer concerns, recurring issues, and opportunities for improvement

Assist with customer retention and long-term relationship development

Maintain detailed notes and communication updates within company systems

Support growth initiatives across all Pro-Serv divisions

Qualifications

Strong communication and relationship-building skills

Professional appearance and attitude

Self-motivated and organized

Ability to work independently and manage schedule efficiently

Strong follow-up and customer service skills

Sales or account management experience preferred

Experience in commercial service industries is a plus

Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred

Valid driver’s license required

Preferred Skills

Outside sales experience

Account management experience

Commercial service industry knowledge

CRM or field service software experience

Ability to identify and close opportunities

Benefits

Competitive Pay

Company Vehicle Allowance (if applicable)

Company Phone & Tablet

Career Growth Opportunities

Strong Team Environment

Ongoing Training & Development

Opportunity to help build a rapidly growing company

Why Join Pro-Serv?

At Pro-Serv, we are building more than a service company. We are building a long-term brand focused on relationships, professionalism, accountability, and growth.

We are looking for team members who want to grow, lead, and help build one of the strongest facility service companies in the Carolinas.

If you are driven, relationship-focused, and want to be part of something growing fast — we want to talk to you.

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This is a remote position.