Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Franklin - WI Health insurance Opportunity for advancement Paid time off 401(k) Training & development Competitive salary Lets be honest... If you love helping customers and spotting opportunities to grow accounts, this role was built for you. We're looking for someone who can deliver great service, build real relationships, and confidently recommend the right coverage when clients need more protection. This is not a cold-calling grind - most opportunities come from our existing clients and inbound activity. What You’ll Do Take care of our clients Answer client questions by phone, email, or in person Process policy changes, renewals, and endorsements Explain coverage in plain English (no insurance jargon overload) Help with billing questions and basic claims guidance Grow the book (without being pushy) Spot cross-sell and upsell opportunities during service conversations Conduct friendly coverage reviews with current clients Quote and bind new personal/commercial policies (based on your license) Follow up on warm leads and referrals Partner with producers to support new business What Makes Someone Successful Here You genuinely like helping people You're comfortable recommending solutions when clients have gaps You're organized and don't let details slip You can juggle multiple conversations/tasks without getting flustered You take ownership instead of waiting to be told what to do Requirements Property & Casualty license (or willingness to obtain within X days) Insurance, customer service, or sales experience preferred Strong communication skills (written and verbal) Comfortable learning agency systems and quoting tools What You’ll Get Competitive base pay + bonus/commission opportunities Supportive team that actually helps each other Established client base (not starting from zero) Training and licensing support if needed PTO and benefits Growth path into senior service, account manager, or producer roles Why People Stay Here We don't believe in high-pressure sales tactics or throwing new hires to the wolves. You'll get real support, clear expectations, and the chance to build a book the right way. Compensation $20.00 - $24.00 per hour #J-18808-Ljbffr Mike Bafus - State Farm Insurance Agent