Operations Admin

We’re looking for motivated, engaged people to help make everyone’s journeys better. Main Duties and Responsibilities Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality. Helps drive unit-wide quality strategy programs and processes. Partners with operations and training functions to identify training needs and provide input on training approaches and content. Partners with operations to identify and use the 8D process to resolve flight attendant comments. Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner. Receives and responds to customers inquiries relating to flight attendant comments. Works directly with the customers during IFBL disputes and visits to the unit. Communicates flight attendant comment reporting verbally and visually to the operational staff and management. Data entry of flight attendant comments. Other duties as assigned by management. Qualifications Education High School diploma or equivalent is required Associate's degree preferred Work Experience 1 year of customer service experience in a manufacturing environment 1 year of data entry experience Technical Skills Strong Microsoft Office experience, especially Word, Excel, and PowerPoint Working knowledge of operations Presentation skills Language / Communication Skills Must have excellent written and verbal communication skills Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time / Part-time Travel %: None Exemption Classification: Non-Exempt Work Environment / Requirements of the Job: (none provided) Budget / Revenue Responsibility: (Local Currency) Organization Structure Direct Line Manager (Title): GM or Mgr, Ops Dotted Line Manager (Title, if applicable): (none specified) Number of Direct Reports: n/a Number of Dotted Line Reports: n/a Estimated Total Size of Team: 2 gategroup Competencies Required to be Successful in the Job Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: For California Residents, please click here to view our California privacy notice. #J-18808-Ljbffr