Technical Support Specialist

• Microsoft Azure, Intune, Exchange Online, SharePoint

Role

Technical Support Specialist

Location

Lake Forest, CA 92630

Pay

$25.00 – $30.00 per hour

This interview process will be rigid and will include testing knowledge of real-world IT issues, customer service skill and technical understandings.

The Technical Support Specialist will be part of a small team at our MSP supporting end-users with day-to-day technical support requests including software, hardware, and network issues providing solutions to ensure technology systems are working correctly and efficiently.

Company/Role

• We are a small and growing Managed Service Provider (MSP)
• This is an on-site position based in Lake Forest, CA
• The schedule is Monday–Friday, 8:00 AM–5:00 PM, with possible OT, and occasional work-from-home Fridays after 90 days.
• Candidates must reside within 30 miles of Lake Forest, CA to be considered
• Compensation will be based on skills and experience and will fall within the posted salary range only
• A min of two (2) years of hands‑on IT helpdesk experience is required for this role
• Resumes longer than two (2) pages will not be considered
• Opportunity for growth

Must Have

• A strong sense of urgency
• Ability to learn quickly, retain and apply learned knowledge
• Professionalism, integrity, and reliability
• Strong verbal, written, interpersonal and organizational skills
• Ability to multitask, maintain focus, keep attention to detail in a fast pace, high‑donut environments.
• Ability to lift up to 50 lbs. and be able to access tight spaces (under desks, in server closets, etc.)

The Ideal Candidate

• Speech is clear and is easy to understand
• Strong multitasking ability, including handling multiple calls, tickets, and projects simultaneously
• Quick and focused with a sense of urgency
• Customer service skills, with the ability to communicate politely, professionally, and confidently with end users
• Eager to learn and grow within the IT field and develop long‑term with the company
• Genuinely passionate about IT and problem solving, with a strong work ethic and commitment to building technical skills
• Is a self‑starter & multi‑tasker
• Has proven ability to stay productive in a self‑directed environment
• High‑energy personality
• Has a strong desire to learn and grow professionally

Responsibilities

• Respond to technical support requests by phone, email, and through the ticketing system
• Identify, research, and resolve technical problems for PCs, Macs, mobile devices, desktop applications, connectivity and security threats
• Support Microsoft Windows and Mac operating systems, including Microsoft applications Outlook, Teams, OneDrive, Office 365
• Maintain documentation of client information, procedures, and support requests
• Manage and pickup tickets in a timely manner with follow-up to ensure request completion and customer satisfaction
• Administration of Office 365 and Google Workspace
• Manage and maintain endpoint with RMM solution, including automation
• Working knowledge of:
  • Windows Server operating systems, roles & features
  • Windows and Mac operating systems – all recent versions
  • Active Directory, Group Policy, DNS, DHCP
  • Backup solutions & Technologies
  • TCP/IP, LAN/WAN technologies
  • Microsoft Azure, Intune, Exchange Online, SharePoint
  • Voice over IP solutions
  • Networking – VPN, routing, switching, and wireless technologies
  • Desktop / laptop hardware and repair
  • Participate in administrative tasks and special projects as needed
  • Managing asset lifecycle processes, including hardware shipping, receiving, and inventory tracking
  • Setup, repair, and deploy new hardware and software solutions, remotely and on-site
  • Travel to client sites when necessary for hardware maintenance or troubleshooting
  • Provide clients with excellent customer care , and service with a smile

Education

High School required. Bachelor’s degree preferred.

Experience

2+ years working in client‑facing in‑person and remote support role.

Job Type

Full‑time

Benefits

• Dental insurance
• Health insurance
• Paid time off

Experience

• Technical Support: 2 years (Required)
• Customer Service: 2 years (Required)

License/Certification

• Driver’s License (Required)
• CompTIA A+ (Preferred)

Ability to Commute

Lake Forest, CA 92630 (Required)

Willingness to travel

25% (Required)

Work Location

In person