Key Holder

The Key Holder is responsible for providing a positive shopping experience for customers, ensuring a clean, safe and aesthetically pleasing sales floor and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as‑needed basis. Responsibilities Supports and/or performs opening duties on behalf of management (i.e. open registers, “mini floor set” with new collection, rearrange any racks/tables that don’t align with daily collection, restock products and supplies) Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize entire store and back room, take full hanger hampers to the back for warehouse team to pick up in AM, send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed) Ensures sales floor is clean, organized and aesthetically pleasing at all times Follows "VICI five-star service expectations" when greeting and supporting customers Handles all customer issues regarding orders and returns; escalates customer concerns with urgency Styles and sells product to customers in person and over the phone; meets or exceeds sales goals Packages, labels, and ships any phone orders Acts as backup to management on an as-needed basis Maintains excellent knowledge of all company's products and department policies Suggests improvements to processes that will enhance department productivity May perform other duties as assigned in support of the overall success of the company Comfortable working in a fast‑paced, startup environment with the ability to take initiative and quickly adapt to change Demonstrates a high degree of personal and professional integrity Prioritizes work assignments and shifts work efforts based on the needs of the department or business goals Exhibits strong customer service orientation; demonstrates a kind and gentle approach with customers Works independently, is self‑motivated, and effectively collaborates in a team environment Communicates clearly, both verbally and in writing Has excellent problem‑solving skills; willing to think out-of-the-box to resolve issues Proficient with Windows (Word, Excel, PowerPoint), Mac, Google products and standard applications (Slack, Office365, Chrome, etc.) Work Environment Works in an indoor environment, temperature controlled Standing and walking for long periods, sitting intermittently Uses office equipment such as computer, mouse, keyboard, printer Occasionally lifts or pulls up to 30 pounds Education and Experience High school diploma required 1‑3 years prior experience in retail Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level Expected Hours of Work This is a full‑time position; work schedule may include evenings and weekends 40 hours a week, Morning Shift and Afternoon Shift VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger. #J-18808-Ljbffr