Hybrid Support Counselor

Do you enjoy developing interventions, connecting youth to resources, and advocating for mental health? Join our passionate team at Kaiser Wraparound! As a Support Counselor, you’ll walk alongside youth and families through their toughest moments—offering support, stability, and hope. In this role, you’ll provide counseling, case management, and crisis support to youth and families—where they need it most: at home, in school, and in the community within Alameda County. As the Support Counselor on the team, you will offer behavioral coaching, complete mental health notes capturing outcomes of your interventions and services, and implement treatment plans developed by the team.

ABOUT KAISER WRAPAROUND

This Kaiser Wraparound Program is a partnership between Kaiser Permanente and Seneca Family of Agencies, providing behaviorally focused mental health services to youth 6 - 21 years of age and their families. The program aims to provide children and their families with the support and services they need for children to maintain the lowest level of care possible and avoid out of home placements (group homes, juvenile hall, and hospitalization). Services for families will take place in-person surrounding the Oakland and Richmond communities while other work can be completed remotely.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces [ for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion [ to bring equity and justice to the youth and families we serve.

RESPONSIBILITIES

* Provide counseling and case management services to enrolled youth and families

• Connect clients and families to community resources and natural supports
• Offer crisis intervention and mental health services in various settings

(home, school, community)

• Participate in treatment reviews, staff meetings, and IEP meetings as needed
• Complete mental health notes, service tracking, and required documentation
• Assist with transportation arrangements for school, therapy, and court

appointments

• Provide on-call coverage to the program as scheduled
• Participate in all program staff meetings, and other treatment meetings when

necessary * Participate in weekly supervision with the Lead Clinician and/or Program Supervisor * Apply crisis communication and de-escalation techniques, including physical intervention if necessary, following Seneca’s training protocols

QUALIFICATIONS

REQUIRED

• Bachelor’s degree in Counseling/Psychology/Social Work or related field
• Flexible schedule with the ability to work some evening hours as needed
• Be part of a rotating emergency on-call system, scheduled with supervisor

ahead of time

• Must be at least 21 years of age
• Valid driver's license, clean driving record, and insurability through Seneca

Family of Agencies’ insurance policy * TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

PREFERRED

• Bilingual Spanish skill set
• Experience providing strong behavioral interventions with youth

in community-based setting * Familiarity with local services and ability to connect clients to appropriate supports

SCHEDULE

• Full-time; Monday - Friday, 9:30am - 6:00pm
• Hybrid; provide in-person services & complete documentation remotely
• On-call, scheduled with supervisor ahead of time

BENEFITS

• Starting at $26.22 - $28.72 per hour, commensurate with experience
• Additional compensation provided upon passing bilingual language

proficiency exam

• Salary increases each year
• Mileage reimbursement
• Stipends provided to staff members participating in the emergency on-call

shifts * 5 weeks of Paid Time off and 11 Paid Holidays * Comprehensive benefits package:

• Medical, dental, vision, chiropractic, acupuncture, fertility coverage
• Long-term disability, family leave, and life insurance
• 50% paid premiums for dependents
• 403b Retirement Plan
• Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness

[ certified employer * Scholarship opportunities, ongoing training, and professional development opportunities * Promotional opportunities across the agency in California and Washington