Service Advisor

Job Description

Job Description

GERMAN AUTO SPORT

BERKELEY, CALIFORNIA — CELEBRATING 20 YEARS

SERVICE ADVISOR

$125,000 – $175,000 per year

BMW · Mercedes-Benz · Audi · Volkswagen · Porsche | Monday–Friday

Twenty years in Berkeley — and we’re just getting warmed up.

German Auto Sport has been Berkeley’s independent German specialist for two decades. We got here because people who genuinely care about their cars found a shop that cares about them the same way — and then told everyone they knew.

We just finished a full remodel. New building, same standard. Now we’re looking for a Service Advisor to help lead our front of house as we grow into it.

THE ROLE

You are the voice of the shop — the person our customers get to know, trust, and start asking for by name. You’ll walk them through what their car needs with warmth and clarity, and you’ll make the whole experience feel easy from the first phone call to the handshake at pickup.

You won’t be doing it alone. You’ll have skilled technicians, a dedicated parts manager, and a team that genuinely wants you to win.

Day to day, you’ll:

• Greet every customer and serve as their single point of contact throughout the visit

• Write clear, thorough estimates that make the decision an easy one

• Keep the day flowing — coordinate the schedule so our technicians stay in rhythm

• Work alongside our parts manager to keep jobs moving on time

• Follow up, check in, and turn first-time visitors into customers for life

• Grow the business the right way — honest recommendations, real relationships, zero pressure

WHO WE’RE LOOKING FOR

• Two or more years as a service advisor in an independent repair shop

• Fluency in German makes — BMW, Mercedes-Benz, Audi, VW, Porsche (strongly preferred)

• Energy and optimism. You bring good mornings with you, and the team feels it.

• A natural communicator who can make a complicated repair make perfect sense

• Customer-centered by nature — you genuinely like people, and it shows in every interaction

• A go-getter with a strong production history and the drive to keep raising it

• High standards. You take pride in doing things properly, and it bothers you when they aren’t.

WHAT WE OFFER

$125,000 – $175,000 per year. Where you land in that range grows with what you produce, and we’ll walk you through exactly how the pay plan works before you ever accept an offer. No guesswork.

• Full benefits package

• Retirement plan with company match

• Paid time off, sick days, and vacation

• Monday through Friday — your weekends are yours

• A brand-new, beautifully remodeled shop that’s a genuine pleasure to work in

• Talented technicians, a supportive team, and customers who love their cars

WHY GERMAN AUTO SPORT

We’re a premium shop with a family feel. Our customers trust us with cars they care deeply about, and our team takes real pride in earning that trust every single day. Twenty years in, we’re investing in the shop, in our people, and in the experience we deliver — and we’re looking for someone excited to help build the next chapter of it.

If you love German cars, love taking care of people, and want to do both somewhere that appreciates you for it — we would love to meet you.