Program Manager

Program Manager - Evaluation ServicesEmployees at Damar aren't just part of a workforce — they're part of a mission-driven team making a real difference in people's lives. Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It's no surprise Damar has been named a Top Workplace for several years!Ready to make a real difference? The Program Manager - Evaluation Services is responsible for the overall management and daily operations of the diagnostic and evaluation program, including staff supervision, program performance, operational processes, and compliance. This position provides leadership to assigned staff, manages program resources, monitors service delivery and outcomes, and implements process improvements to ensure efficient and effective operations. The Program Manager also maintains positive relationships with community partners and stakeholders and represents Damar in the community.Here are just a few of the benefits you'll enjoy at Damar:Mileage reimbursementReceive world-class training of verbal intervention & physical management techniquesEnjoy the opportunity to work with our vast population and programs/servicesEligible for the Damar Advantage including discounts at Damar Health Services and Damar PharmacyComprehensive training in verbal intervention and physical management techniquesMedical, Dental, and Vision Insurance optionsUp to $3,000 per year in Tuition AssistanceSave for your retirement with our 401(k) Plan ParticipationTake care of loved ones through our Damar provided Life Insurance and additional voluntary optionsShort-Term and Long-Term Disability Insurance optionsPaid Holidays to spend time with loved onesPaid Time Off (PTO) for rest and renewalRemarkable ways you will be making a difference:Attends mandatory staff meetings and other meetings as assignedRegularly participates in community meetings and consortiumsCollaborates with referral partners and other stakeholdersRepresents Damar at community events and conducts outreach to community partnersManages program operations to ensure compliance with applicable regulatory, licensing, contractual, and organizational standardsMonitors and evaluates program performance, service delivery, and outcomes to identify opportunities for operational improvement.Oversees the accuracy, completeness, and timely management of program data within the electronic health record (EHR) systemManages assigned staff, including establishing performance expectations, providing ongoing coaching and development, and ensuring accountability for assigned responsibilitiesAssigns and monitors work to ensure responsibilities are completed accurately and timelyDevelops, implements, and evaluates program processes and workflows to improve operational efficiency, service delivery, and program outcomeConducts employee performance evaluations, addresses performance concerns, and implements corrective action as appropriate in accordance with Damar policies and proceduresManages staffing schedules and coverage to support program operations, evaluates staffing needs, and makes recommendations to leadership regarding staffing requirementsConducts regular file audits to ensure alignment of billable hours, progress notes, invoices, and other relevant reporting documentationMaintains documentation that is accurate and legibleEstablishes and monitors program performance expectations and operational goals in collaboration with leadershipWhat you need to be considered:High School Diploma or GED requiredBachelor's degree preferredMinimum of 3 years of leadership experience in a social services or related field, including experience overseeing program operations and supervising staffExperience with program compliance, documentation auditing, electronic health records, and/or billing-related processes preferredTrauma informed care and de-escalation trainingAbility to pass and maintain CPR CertificationMinimum age of 18 per licensure requirementsValid Indiana driver's license and driving record that meets eligibility requirements of Damar's insurance carrier (for all positions requiring driving)Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictionsSuccessfully complete a pre-employment drug screen and physicalFavorably meet and maintain Damar's background screeningEssential Job FunctionsThe essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors.Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.Each essential function must be performed satisfactorily, with or without reasonable accommodation.Damar is committed to providing an accessible and inclusive experience for all applicants. If you need a reasonable accommodation to access our job opportunities, complete an application, or participate in any part of the recruiting process, please contact Damar Human Resources at View email address on click.appcast.io. Requesting a reasonable accommodation will not adversely affect your consideration for employment.Damar Services is an Equal Opportunity Employer. Damar makes equal employment opportunities available to all applicants and employees without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, disability, including hearing- or vision-related disabilities, citizenship status, military or veteran status, genetic information, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local law.