Senior IT Systems Analyst

Position Summary

The Senior IT Systems Analyst serves as a senior technical and functional owner for warehouse

management systems (WMS) supporting warehouse, inventory, fulfillment, and distribution operations.

The role leads complex analysis, solution design, production support, and continuous improvement to

strengthen system reliability, data integrity, and operational performance.

Extensive hands-on WMS experience is required, including configuration, advanced troubleshooting,

testing, implementations, and production support. Softeon WMS experience is strongly preferred. The

role requires advanced SQL and integration expertise, ownership of complex issues and enhancements,

and the ability to provide technical leadership across operations, IT teams, vendors, and junior

analysts.

Role Focus

Focus Area Approx. Allocation Description

WMS Application Support & 45%

Administration

Support and administer WMS applications, including configurations, operational workflows,

production issues, releases, and vendor coordination.

SQL, WMS Data Analysis & Validation 20%

WMS Integration Support & 20%

Troubleshooting

Query and validate inventory, order, shipment, and transaction data; investigate discrepancies and

support operational reporting.

Troubleshoot WMS interfaces with ERP, OMS, TMS, automation, carrier, EDI, API, and file-based

systems.

Warehouse Process & Stakeholder Engagement

Key Responsibilities

15%

Understand warehouse workflows, document requirements, support process improvements, and partner

with operations and business teams.

WMS Application Ownership & Support

• Serve as the senior technical and functional owner for assigned WMS applications, with primary

responsibility for

complex support, stability, and optimization and a strong focus on Softeon where deployed.

• Lead WMS configuration, workflow design, user access, system settings, releases, upgrades, and

vendor-delivered changes in alignment with business and technical standards.

• Support receiving, putaway, inventory, replenishment, picking, packing, shipping, returns, and

cycle counting.

• Troubleshoot production issues affecting warehouse and fulfillment operations.

Integration & Data Issue Troubleshooting

• Support WMS integrations with ERP, OMS, TMS, EDI, carrier, automation, reporting, and other

third-party systems.

• Troubleshoot transaction, data, mapping, timing, file transfer, API, and interface

failures.

• Lead root-cause analysis for complex or recurring issues and coordinate resolution across

operations, developers, infrastructure teams, integration partners, and vendors.

• Document integrations and support procedures, and validate changes through deployment.

SQL & Data Analysis

• Use SQL to investigate issues, validate inventory, order, shipment, and transaction data, and

support reporting.

• Write and modify queries using joins, filters, aggregations, and validation logic.

• Support data cleanup, conversion, migration, and data-quality efforts.

Business Process & Functional Analysis

• Work with business users to understand warehouse processes, system issues, and improvement

opportunities.

• Lead requirements gathering and translate business needs into functional and technical

requirements, solution options, test scenarios, and prioritized work items.

• Determine whether issues relate to process, configuration, data, integrations, training, or

vendor defects.

• Maintain process documentation and user guidance.

Vendor & Stakeholder Collaboration

• Coordinate incidents, enhancements, and escalations with software vendors and internal

teams.

• Provide clear recommendations to technical and non-technical stakeholders, including business

impacts, risks, solution options, requirements, and testing outcomes.

• Maintain effective relationships with operations, business teams, vendors, developers, and IT

operations.

Testing, Implementation & Continuous Improvement

• Lead or coordinate integration, regression, and user acceptance testing; define test strategy,

create scenarios, manage defects, and validate results.

• Lead technical and functional activities for deployments, cutovers, upgrades, implementations,

and post-go-live stabilization.

• Own complex enhancements from discovery through implementation, ensuring solutions align with

business requirements, supportability, and technical standards.

• Mentor analysts and support personnel, share system knowledge, and establish repeatable

troubleshooting and documentation practices.

• Identify recurring issues and lead improvements to processes, configurations, integrations,

monitoring, and documentation.

Required Qualifications

• Minimum of 7 years of progressive experience supporting, implementing, and optimizing WMS or

related warehouse execution software.

• Demonstrated senior-level ownership of WMS functional support, configuration, complex

troubleshooting, testing, implementations, and issue resolution.

• Advanced SQL skills for data investigation, reconciliation, root-cause analysis, and

validation.

• Proven experience leading resolution of complex application, data, and integration issues across

multiple teams and vendors.

• Strong knowledge of receiving, putaway, inventory control, replenishment, picking, packing,

shipping, returns, and cycle counting.

• Ability to lead requirements analysis, solution evaluation, testing, implementation, and

continuous-improvement initiatives.

• Strong analytical, documentation, communication, stakeholder-management, vendor-management, and

problem-solving skills.

• Ability to work independently, manage competing priorities, mentor others, and drive complex

issues and initiatives through resolution.

Preferred Qualifications

• Direct Softeon WMS support, configuration, implementation, or optimization experience is

strongly preferred.

• Experience with enterprise WMS platforms, warehouse automation, carrier, or material-handling

systems.

• Experience with robotics automation, including goods-to-person or similar warehouse automation

functionality.

• Experience with APIs, EDI, ETL, middleware, flat-file integrations, and Tableau.

• Experience in logistics, warehousing, supply chain, distribution, manufacturing, or fulfillment

environments.

• Experience supporting implementations, upgrades, data conversions, or vendor-led

projects.

Benefits Offered:

• Health Coverage That Starts Fast – Medical, Dental & Vision kicks in the first of the month after just 30 days.
• Smile on Us – We’re covering your dental premiums for all of 2026!
• Security You Can Count On – Paid Life Insurance + 401(k) with company match.
• Time Off from Day One – PTO, holidays, and 2 floating holidays for flexibility.
• Weekly Paychecks – Because waiting is overrated.
• Invest in YOU – Full tuition grants & tuition reimbursement.
• Celebrate Success – Quarterly performance bonuses.

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.