Operations Specialist

Position Summary We are seeking a dedicated Operations Specialist to serve as the backbone of our daily operations at Carolina Coast Retreats. In this role, you'll be the vital connection between our guests, homeowners, vendors, and internal teams, ensuring seamless communication and coordination across all aspects of our vacation rental properties. This position is perfect for someone who thrives on helping others succeed, takes pride in keeping operations running smoothly, and finds satisfaction in supporting a collaborative team environment. You'll play a key role in maintaining the high standards our guests expect while fostering positive relationships with everyone you interact with throughout the day. Key Responsibilities Respond promptly to calls, emails, and messages from guests, homeowners, vendors, and team members. Create, review, update, bill, and close work orders. Dispatch maintenance technicians, vendors, and runners with clear instructions. Assist with office organization, stocking, and ordering supplies. Conduct property inspections before guest arrivals. Coordinate with housekeeping, pool/spa, and maintenance teams to keep operations on schedule. Support other areas of the business as needed, including emergency on-call rotation. Required Qualifications 1+ years minimum experience in vacation rentals, property management, or hospitality Familiarity with property management or reservation systems Strong organizational and time-management skills Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Customer service experience Comfortable coordinating with multiple vendors and team members Basic computer skills and ability to learn property management systems Reliable transportation for property visits and field support Flexibility and willingness to adapt to changing priorities, including urgent or last-minute needs Compensation, Benefits, & Schedule Hourly Rate $18 - $19 Benefits Health, Dental, and Vision insurance Paid time off such as PTO, sick days, and vacation days #J-18808-Ljbffr