Returns Specialist

Returns Specialist

Lonestar Electric Supply is seeking a detail-oriented Returns Specialist to support company-wide inventory optimization efforts by managing vendor return programs and recovering value from slow-moving or excess inventory. This role serves as the primary liaison between vendors and branch operations, ensuring that return processes are executed accurately, efficiently, and in compliance with vendor requirements. The Returns Specialist plays a critical role in converting stagnant inventory into credit while supporting overall inventory health across the organization.

Responsibilities:

• Review inventory reports to identify slow-moving, obsolete, or excess inventory eligible for vendor return programs.
• Coordinate with vendors to secure Return Goods Authorizations (RGAs) and navigate vendor policies to maximize credit recovery.
• Serve as the primary point of contact for branch managers regarding vendor return requirements and processes.
• Provide clear direction to branches on materials to be returned, packaging standards, and required documentation.
• Ensure compliance with vendor return requirements to prevent rejected shipments or lost credits.
• Coordinate and track return shipments, including LTL freight scheduling and delivery confirmation.
• Reconcile returned materials with vendor credit memos to ensure accurate financial recovery.
• Maintain detailed records of return activity, pending credits, and completed recoveries.
• Follow up with vendors to ensure timely issuance of credits and resolution of discrepancies.
• Support reduction of expired or denied returns through consistent monitoring and follow-up.
• Collaborate with purchasing, operations, and branch teams to improve inventory management practices.
• Provide visibility to leadership on return activity, credit recovery, and inventory improvement opportunities.
• Perform other related duties as assigned by leadership.

Requirements:

• High school diploma or equivalent required; associate degree in business or supply chain preferred.
• 3-5 years of experience in inventory, procurement, or vendor relations required.
• Strong communication and follow-up skills.
• Proficient in Microsoft Office, particularly Excel; experience with Epicor Eclipse or similar ERP system a plus.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with purchase orders, vendor credits, and inventory reconciliation required.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Regularly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.
• Occasional interaction with warehouse environments may be required.

Benefits:

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

Disclaimer: This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.