Dowling's Captain (Union)

Job Overview The Carlyle, a Rosewood Hotel is looking for a Captain for our Fine Dining Restaurant. The Captain position is responsible for the overall guest dining experience within the outlet to include, but not limited to, taking food and beverage orders, retrieving and serving alcoholic / non‑alcoholic beverages and food orders, preparing specific food items table side, collecting payments and assisting in the maintenance of the restaurant area and equipment. Responsibilities Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set‑up and dress code. Maintain complete knowledge of all liquor brands, beers and non‑alcoholic selections, correct glassware and garnishes in the restaurant. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Maintain complete knowledge of P.O.S. and manual systems. Take guests’ food and beverage orders, utilizing suggestive selling techniques. Always maintain positive guest relations. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Adhere to payment, cash handling and credit policies/procedures. Complete all closing reports as assigned and leave duty after reporting to supervisor. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. Assist other staff with their job functions to ensure optimum service to guests. All other duties as required. Qualifications Minimum 21 years of age to serve alcoholic beverages, Five years’ experience in a similar role within ultra‑luxury, fast‑paced restaurant service. Required to speak, read and write English, with fluency in other languages preferred. Must be able to exert physical effort in transporting 40lbs, ability to stand for long periods of time; ability to bend, lift, squat and endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfyingly communicate with guests and co‑workers to their understanding. Medical, dental, vision and retirement benefits. Paid holidays. We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities. #J-18808-Ljbffr The Carlyle, A Rosewood Hotel