Production Support Engineer

Essential Duties and Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Required Skills and Experience

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
• Proven track record of managing and maintaining large-scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
• An ability to troubleshoot and optimize system performance and reliability
• An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Experience with secure best practices for production systems
• Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
• Knowledge of database performance tuning and backup/recovery processes
• Knowledge of CI/CD pipelines
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
• An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
• Strong attention to detail to ensure system stability and data integrity
• An ability to quickly adapt to new technologies and processes
• A willingness to be on-call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

None required

8+ years of experience in systems engineering or a related field, particularly in production environments
3+ years of experience with SQL query and monitoring

Electronic Data Interchange X.12 (EDI) Medical Claims

• X.12 medical claims (837, 834, 277, etc)

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

U.S. Citizenship required for this specific opportunity

Must possess or qualify for a Public Trust (MBI)

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
4. This is a W-2 position
5. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
6. As part of our screening process, you will be requested to provide a link to your LinkedIn profile