Administrative Patient Representative

Administrative Patient Representative

Hope Mills, NC $32,099 - $42,099 a year

Full Time

Summary:

Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while providing excellent front-desk support.

Major Responsibilities:

• Register patients promptly, collecting accurate information and updating medical records as needed.
• Schedule appointments for initial visits, follow-ups, and procedures, ensuring appropriate provider and appointment type selection.
• Handle patient payments, including co-pays and deductibles, and prepare daily cash reports.
• Order and schedule outside tests as requested by providers.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile and submit monthly reports promptly.
• Assist with supply inventory tracking and notify supervisors when reordering is necessary.
• Serve as receptionist, greeting patients and answering phones in a courteous manner consistent with clinic policies.
• Support non-invasive medical procedures or act as a security observer when needed.
• Direct emergency messages and assist administrative/medical staff as required.

Education:

High school diploma or equivalent required; business-related coursework preferred.

Experience:

1-2 years of clerical experience preferred, especially in medical office or public contact roles.

Skills and Abilities:

Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills required.

Physical Requirements:

Ability to read printed data and monitor screens, manual dexterity, and visual/auditory acuity. Ability to lift, stoop, bend, kneel, and reach as needed.

This position serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.

MLee Healthcare Staffing and Recruiting, Inc