Loan and Collections Specialist

Loan And Collections Specialist

Bryn Mawr College is seeking a detail-oriented, student-centered professional who thrives at the intersection of financial operations, problem-solving, and service excellence. This dynamic role plays a vital part in supporting students and families by managing full lifecycle of student accounts, overseeing collections, and administering the College's institutional loan program. Serving as a key collaborator with the Office of Financial Aid and an essential liaison to external partners, the position combines financial stewardship with meaningful, people-focused work. Guided by a commitment to clear communication, compliance, and empathy, this role assists students through complex financial processes while safeguarding institutional integrity. Whether resolving intricate account issues, managing tax reporting, or representing the office at college events, the successful candidate will have the opportunity to make a tangible, daily impact on the student experience.

About the Institution: Since its founding in 1885, Bryn Mawr College has been the preeminent college for women interested in the pursuit of wisdom necessary to challenge the world's expectations. With its pioneering American Collegiate Gothic architecture and picturesque landscape, our campus is recognized as one of the most beautiful in the country. Located less than 15 miles from Philadelphia, and within 2-3 hours of New York City, Baltimore, and Washington, DC, Bryn Mawr's location offers easy access to public transportation and endless recreation, dining, retail, and cultural activities.

Schedule & Benefits: Bryn Mawr is committed to building and sustaining a campus community where faculty and staff can thrive. The College offers competitive salaries and excellent benefits. This full-time, non-exempt position has an anticipated schedule of 35 hours per week, year-round (1,820 hours annualized). Benefit highlights include 22 days of vacation per year, 3 personal days, generous holiday time (including an extended winter break between Christmas Eve and New Year's Day), retirement with a 10% College contribution, tuition opportunities, short- and long-term disability, group and optional life insurance, multiple medical plan options, dental, and vision, paid parental leave, and more. Waiting periods may apply.

Position Responsibilities:

Collections:

• Manage the full lifecycle of student accounts receivable while providing high-quality service to students and families.
• Oversee the collections process, including monitoring accounts receivable, conducting initial outreach for overdue balances, sending collection notices, preparing accounts for placement with collection agencies, and updating accounts with agency fees.
• Serve as the primary point of contact for collection agencies; monitor monthly activity, ensure all collection avenues are exhausted, and confirm compliance with federal, state, and institutional regulations.
• Ensure all collection activities adhere to FDCPA, FERPA, and College billing and collections of policies and procedures.

Institutional Loan Program:

• Coordinate with the Office of Financial Aid to prepare and collect required institutional loan documentation for students awarded loans at the start of the fall term.
• Partner with Financial Aid to cancel loan awards for students who do not complete required documentation.
• Direct first-time borrowers to entrance counseling and graduating or separating students to exit counseling.
• Maintain accurate loan accounting and report all new loans to the College's third-party loan servicer.
• Reconcile monthly loan payments received from the third-party provider.
• Monitor loans in repayment, conduct outreach on past-due accounts, and initiate collections of placements as needed.

Customer Service:

• Deliver timely, accurate, and supportive customer service related to student accounts.
• Handle daily inbound phone calls, assisting students, families, and other College constituents.
• Respond promptly and professionally to all incoming office emails.
• Serve as an escalation point for complex or sensitive inquiries, providing clear, empathetic guidance while ensuring compliance with institutional policies.

Other:

• Produce and manage annual IRS Form 1098-T for the student population.
• Respond to 1098-T inquiries, including corrections, duplicate requests, and reissued forms.
• Process tuition payments, including checks, wires, and in-person or mailed payments.
• Ensure all operations comply with institutional, state, and federal regulations, and remain current on regulatory changes impacting student accounts.
• Represent the office at open houses and other College events as needed.

Qualifications:

• BS in Accounting or related field, along with 4 years of related experience is preferred.
• BA in Accounting or related field, along with 6 years of related experience, will also be considered.
• Successful completion of satisfactory background checks.
• Higher Education experience is preferred.
• Experience with Workday is preferred.
• Proficiency with MS Office, particularly Excel, is preferred.
• Knowledge of the Fair Debt Credit Reporting Act and Fair Debt Collections Practice Act (FRCA) is preferred.

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; and 3) names/contact information for three professional references. Application review will continue until the position is filled.

Weekly Hours: 35