Technical Business Analyst

Role Description

The Technical Business Analyst (TBA) will support the Product Team within the Education Case Management practice. This position is responsible for designing and delivering EdTech solutions in the case management markets. Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district and school administrators, teachers, specialists, service providers, and support staff.

The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process. The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation.

Please note: This role is Remote.

Responsibilities:

• Facilitating software development life cycle (SDLC) activities
• Coordinating and leading functional and technical requirement gathering sessions
• Analyzing business requirements, identifying any inconsistencies or gaps, and determining the optimal solution
• Creating functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams
• Creating wireframes or prototypes using Axure RP, or related tools
• Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes
• Handling product troubleshooting and triage, when required and appropriate
• Preparing and posting defects/support requests. Managing through to completion and release
• Delivering internal trainings for new features – ‘Train the Trainer’
• Contributing to internal product improvement committees and initiatives
• Supporting other teams with new state implementations, new feature configurations and new project rollouts, if appropriate

Qualifications

• Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes
• Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices
• Works well independently - makes decisions and solves problems using sound, inclusive reasoning, and judgment with limited supervision
• Ability to work in a fast-paced and changing environment; reacts professionally under pressure
• Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement
• Advanced analytical skills, including the ability to analyze, organize, and present data
• Demonstrated time management skills - managing priorities across products and teams
• Detail orientation with excellent analytical, planning, and organizational skills
• Excellent written and oral communication skills; speaks clearly and persuasively

Requirements

• Education: Bachelor’s degree or equivalent experience required
• 3+ years of business analysis and/or product design experience
• Proven record of excellence in documenting, designing, and delivering technical solutions
• Knowledge or experience in EdTech, Case Management systems a plus
• Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn
• Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA, Monday.com, etc.)
• UI/UX experience and course certification is a plus

Benefits

• Compensation range: $51,900 - 81,500
• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave