Operations Manager

Operations ManagerA well-established and growing landscape and hardscape company in the Johnson City area is seeking a hands-on Operations Manager to oversee daily business operations, manage field teams, and help drive efficiency across the organization.This is a critical leadership position for someone who can confidently make decisions, hold employees accountable, adapt quickly to changing priorities, and ensure crews and resources are positioned for success every day. The ideal candidate is a strong leader who can earn respect through consistency, decisiveness, and accountability while maintaining a professional working relationship with team members.Key ResponsibilitiesDirect and adjust day-to-day operations for landscaping, hardscaping, and seasonal snow removal services.Manage crew assignments and make staffing adjustments in response to employee call-offs, schedule changes, and business demands.Coordinate with field supervisors and team members to ensure jobs are completed efficiently and on schedule.Work closely with the scheduler to review upcoming projects, confirm resources are available, and ensure schedules are realistic and achievable.Partner with the sales team to successfully integrate new projects into the production schedule.Coordinate with the company mechanic to ensure vehicles and equipment are maintained and available for upcoming jobs.Respond to operational issues and emergencies as they arise.Serve as a key point of contact for field personnel needing support throughout the workday.Participate directly in operations when necessary to keep projects moving forward.Monitor productivity, job progress, staffing needs, and operational performance.Ensure crews are properly dispatched and arrive at assigned job sites each day.QualificationsPrevious experience managing operations, field teams, or production crews in landscaping, construction, hardscaping, property services, or a related industry.Demonstrated leadership ability with a confident, decisive management style.Strong organizational and problem-solving skills.Ability to make sound decisions quickly and independently.Excellent verbal and written communication skills.Strong phone and email communication abilities.Experience using QuickBooks to access customer and operational information.Proficiency with Microsoft Word and Excel.Ability to thrive in a fast-paced environment with changing priorities.Willingness to be available outside normal business hours when operational needs arise.Schedule & Seasonal ExpectationsThis position offers flexibility while requiring a strong commitment to supporting operations.During the landscaping season, crews commonly operate starting 7am, and shifts can vary from 8 to 10-12hrs depending on needs. While the Operations Manager is not expected to work all of those hours, they are expected to ensure crews are prepared for the following day and remain available to support team members and address operational issues as needed.During the winter season, participation in snow removal operations requires on-call availability to support scheduling, dispatching, and emergency response efforts.What We're Looking ForSuccessful candidates will be natural leaders who are comfortable holding employees accountable, making difficult decisions when needed, and maintaining operational efficiency in a dynamic environment. This role is ideal for someone who enjoys taking ownership, solving problems, and helping a team perform at its highest level.Compensation: $75,000 - $80,000 annually, based on experience, plus company vehicle and phone benefit.