Operations Support Lead

Job Description

Job Description

Operations Support Lead
Grand Rapids Iron & Metal
Grand Rapids Iron & Metal is seeking a highly motivated and hands-on Operations Support Lead to oversee the daily coordination of office operations, transportation support, customer service, and administrative functions within our recycling operations.

This leadership role is responsible for helping drive efficiency, accountability, communication, and execution across multiple business functions while directly leading a team of three administrative and operational support team members. The ideal candidate is a strong communicator, organized problem-solver, and dependable leader who thrives in a fast-paced industrial environment.

This position works closely with operations, transportation, warehouse personnel, maintenance, accounting, and leadership teams to ensure the smooth flow of information, materials, customers, and documentation throughout the organization.
If you enjoy leading people, improving processes, solving operational challenges, and being a critical part of a growing business, this opportunity may be the right fit for you.

Key Responsibilities
Leadership & Team Management
● Lead, coach, and develop a team of three operations and administrative support team members
● Establish daily priorities and ensure accurate, timely completion of responsibilities
● Promote accountability, professionalism, teamwork, and strong customer service
● Train new team members on company systems, processes, and operational procedures
● Assist with performance management, scheduling, and workload coordination
● Create a culture focused on efficiency, continuous improvement, and operational
excellence

Operations & Logistics Coordination

● Oversee inbound and outbound scale operations and transaction accuracy
● Coordinate communication between drivers, customers, dispatchers, warehouse
personnel, and leadership
● Ensure transportation, shipping, receiving, and logistics documentation is completed accurately
● Monitor logistics activity, transportation schedules, and operational tracking systems
● Support inventory adjustments, material tracking, and operational reporting
● Troubleshoot operational issues and help drive timely resolution

Customer & Vendor Management
● Serve as a primary point of contact for customers, vendors, and transportation partners
● Ensure high-quality customer service and professional communication
● Assist with service coordination, issue resolution, and relationship management
● Support vendor setup, account maintenance, and rate management within ERP systems

Administrative & Financial Support
● Oversee accounts payable and accounts receivable support activities
● Ensure accurate invoice processing, collections support, and operational paperwork flow
● Maintain customer and vendor records within ERP and operational systems
● Assist with operational reporting, data management, and document accuracy
● Partner with accounting and leadership teams to improve administrative workflows and controls

Systems, Projects & Continuous Improvement
● Support and improve ERP systems, logistics tracking tools, and operational reporting
processes
● Assist maintenance and operations teams with equipment software tracking and
documentation
● Lead and participate in process improvement initiatives across departments
● Identify operational inefficiencies and implement practical solutions
● Partner with leadership on special projects, growth initiatives, and strategic
improvements

Qualifications
● 5+ years of experience in operations support, logistics coordination, transportation,
customer service, or administrative leadership roles
● Prior leadership or supervisory experience
● Strong understanding of transportation, inventory, logistics, and operational workflows
● Experience with accounts payable and accounts receivable processes
● Proficiency with ERP systems, Microsoft Word, Excel, and operational software
platforms
● Excellent communication, leadership, organizational, and problem-solving skills
● Ability to prioritize multiple responsibilities in a fast-paced industrial environment
● High level of accountability, professionalism, and attention to detail
● Associate degree or equivalent work experience preferred

What We Offer
● Competitive compensation based on experience
● Leadership growth and advancement opportunities
● Healthcare benefits
● Dental and vision coverage
● Paid holidays and paid time off
● Team-oriented, hardworking culture
● Exposure to transportation, recycling, logistics, commodity trading, and manufacturing operations
● Opportunity to make a direct impact on operational performance and team success

About Grand Rapids Iron & Metal
Grand Rapids Iron & Metal is a leading recycling and commodities company serving
manufacturers and businesses throughout Michigan and the Midwest. We are committed to operational excellence, customer service, continuous improvement, and long-term growth while supporting the manufacturing and recycling industries throughout the region.