FOH Manager

The Greenhouse is seeking an experienced and hospitality-focused Front of House Manager to lead our service team and ensure exceptional guest experiences. This position is responsible for overseeing all front-of-house operations, including dining room service, staff development, guest relations, reservations, and daily service execution. The ideal candidate is a visible floor leader who thrives in a fast-paced environment, maintains high service standards, and is passionate about creating memorable dining experiences while fostering a positive and professional team culture. Key Responsibilities Leadership & Team Development Lead, coach, and motivate front-of-house team members, including servers, bartenders, hosts, and support staff. Conduct pre-shift meetings and communicate daily service priorities, menu updates, and operational goals. Assist with recruiting, interviewing, onboarding, and training new front-of-house employees. Provide ongoing coaching, performance feedback, and accountability to team members. Foster a positive, professional, and guest-focused work environment. Serve as Manager on Duty during assigned shifts and provide leadership during service. Guest Experience Ensure all guests receive exceptional hospitality and service throughout their dining experience. Maintain and enforce The Greenhouse's service standards and hospitality expectations. Actively engage with guests, build relationships, and promote repeat business. Address guest concerns and service recovery situations promptly and professionally. Oversee reservation management, seating flow, waitlists, and special guest requests. Support private dining events, special promotions, and community engagement initiatives. Front of House Operations Manage daily opening, service, and closing procedures for the dining room and bar. Monitor service flow and staffing levels to maximize efficiency and guest satisfaction. Ensure cleanliness, organization, and presentation standards are maintained throughout all guest-facing areas. Coordinate communication between front-of-house and back-of-house teams to ensure seamless service execution. Maintain company policies, procedures, and service standards. Assist with scheduling and labor management for front-of-house staff. Utilize Toast POS for daily operations, reporting, and cash management. Ensure accurate cash handling, tip reporting, and end-of-day reconciliation procedures. Monitor sales performance and identify opportunities to increase revenue through hospitality-driven initiatives. Assist with beverage inventory counts, ordering, and cost control efforts. Support labor management goals while maintaining service excellence. Maintain accurate records and complete required administrative duties. Food Safety & Compliance Ensure compliance with all health department regulations and food safety standards. Maintain a clean, safe, and organized work environment. Enforce sanitation and workplace safety procedures among all front-of-house staff. Ensure all team members follow responsible alcohol service guidelines and company policies. Qualifications Minimum of two years of restaurant management or supervisory experience in a full-service restaurant. Strong knowledge of front-of-house operations, hospitality standards, and guest service excellence. Proven ability to lead, train, and develop service teams. Experience with Toast POS or similar restaurant management systems. Strong communication, leadership, and conflict-resolution skills. Excellent organizational and time-management abilities. Ability to multitask and remain calm under pressure in a high-volume environment. Availability to work evenings, weekends, and holidays as business needs require. Food Safety Certification and responsible alcohol service certification preferred or ability to obtain upon hire. Preferred Qualifications Experience in upscale casual or chef-driven dining environments. Strong knowledge of wine, cocktails, and beverage service. Experience managing reservations and guest relations platforms. Experience coordinating private events and special dining experiences. Demonstrated success in improving guest satisfaction scores and team performance. What We Offer Competitive compensation Performance-based bonus opportunities Supportive leadership and team culture Ongoing training and professional development Opportunity for advancement within The Greenhouse and future hospitality ventures At The Greenhouse, we are committed to creating memorable dining experiences through exceptional food, beverage, and hospitality. We are looking for leaders who share our passion for excellence and are eager to grow with our team. Greenhouse Restaurant LLC is an equal opportunity employer committed to creating a diverse and inclusive workplace. #J-18808-Ljbffr