Customer Success Director, HealthCare Vertical

This role offers a strategic opportunity to lead customer success initiatives within the healthcare sector, managing high‑value accounts and driving long‑term growth. As a trusted advisor, you will build strong executive relationships while ensuring exceptional service delivery and customer satisfaction. You will play a key role in expanding revenue through consultative engagement and tailored solutions aligned with client needs. Working in a cross‑functional environment, you will collaborate with internal teams to optimize performance and deliver measurable outcomes. This position combines strategic account management with operational execution in a dynamic and evolving industry. It is ideal for a results‑driven professional who thrives on building partnerships and delivering impactful solutions. Accountabilities Develop and execute strategic account plans to grow revenue and strengthen relationships within key healthcare accounts Manage a portfolio of high‑value clients, ensuring retention, satisfaction, and expansion of services Identify new opportunities to introduce additional products or solutions aligned with client needs Lead regular business reviews, presenting performance insights, trends, and strategic recommendations Collaborate with cross‑functional teams to ensure service quality, operational efficiency, and successful solution delivery Monitor account performance, analyze risks, and proactively resolve issues to maintain high customer satisfaction Manage contract renewals, proposals, and documentation including SLAs, MSAs, and statements of work Serve as a senior escalation point, addressing complex challenges and driving resolution with a customer‑centric approach Requirements Bachelor’s degree required; MBA or advanced degree preferred 7+ years of experience in account management, customer success, or consultative sales roles Proven track record managing large, complex enterprise or strategic accounts Strong experience engaging with C‑level stakeholders and building long‑term business relationships Excellent analytical, problem‑solving, and organizational skills Proficiency with CRM tools such as Salesforce and MS Office applications Strong communication and presentation skills, both written and verbal Ability to manage multiple priorities and work effectively in a fast‑paced, cross‑functional environment Experience in healthcare or related regulated industries is highly desirable Benefits Competitive base salary ranging from $90,000 to $110,000 annually Comprehensive medical, dental, and vision insurance plans 401k plan with employer match and employee stock purchase plan Flexible paid time off and company holidays Fully remote work environment with occasional travel Access to professional development and career growth opportunities Collaborative culture with a strong focus on innovation and employee success #J-18808-Ljbffr Jobgether