Configuration Analyst

Summary The New York Power Authority is seeking a Configuration Analyst to support the implementation, maintenance, and day‑to‑day operation of core enterprise platforms that keep the Risk & Resilience function running. This is an entry‑level to early‑career opportunity, ideal for a motivated recent graduate or a professional with up to two years of experience in IT, software development, or systems administration who is ready to grow within a high‑impact technology team. Reporting to the Director of Risk & Resilience Technology, you will work alongside senior configurators to support platforms including Microsoft 365, RSA Archer, Workiva, and Python‑ and Node.js‑based automation and services. Your responsibilities will span system monitoring, incident management, scripting, and stakeholder communication. Responsibilities will include identifying opportunities for automation and operational efficiency, developing and maintaining Python and Node.js scripts that streamline routine operations and reduce manual effort, and participating in the full software development lifecycle—from requirements gathering and testing through deployment and post‑implementation support—for enterprise system changes. You will also maintain accurate documentation of configurations, procedures, runbooks, and lessons learned, and contribute to code reviews and version control practices in line with team standards. Please note that desktop and network infrastructure support falls outside the scope of this position. This role would be part of the Risk and Resilience Business unit. Responsibilities Assist with implementations, support, and improvement of hardware and software solutions Assist in support and maintenance of core platforms including M365, RSA Archer, Workiva, Python‑based automation, and Node.js services Assist in operational management of key infrastructure platforms and services like M365, RSA Archer, Workiva Communicate and coordinate with other teams, management, and project managers on implementation and integration for projects and services across the enterprise Assist in incident lifecycle management using ITIL methodologies Support existing environments including patching and vulnerability management and platform upgrades Assist in testing and operations of SaaS based upgrades Assist in resolution of production issues while adhering to IT change and incident management and verification practices (ITSM) Assist and support continuous improvement of IT operations through tasks automation and scripting Support Business Continuity Processes and Disaster Recovery exercises Knowledge, Skills and Abilities Ability to handle all but the most complex IT tasks for medium and small enterprise systems and/or discrete parts of large enterprise systems Knowledge of systems and software debugging Excellent written and oral communication to document incidents, report to senior management, and capture customer needs Ability to investigate what is not intuitive and develop solutions to non‑routine problems Competent to work at the highest technical level on all phases of system implementations and support Keep up‑to‑date with industry changes and develop industry‑wide expertise Proficient in the use of the M365 platform and services, virtualization technologies, storage and compute, cloud platforms, and infrastructure services such as Active Directory, DNS, etc. Experience with scripting languages and automation tools Education, Experience and Certifications Bachelor’s Degree required, IT related field preferred 2 years of related experience preferred Experience using platforms including M365, RSA Archer, Workiva, Python‑based automation, Node.js services and multiple application development tool sets, and formal systems development lifecycle methodology Experience using standard application development design, reporting and project management tools The New York Power Authority is committed to providing fair, competitive, and market‑informed compensation. The estimated salary range for this position is: $87,000‑$119,900. The salary offered will be determined based on the successful candidate’s relevant experience, knowledge, skills, and abilities. The New York Power Authority and Canal Corporation believe that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents and veterans to apply. As an equal‑opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across NewYork and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law. NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy‑related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email View email address on click.appcast.io. #J-18808-Ljbffr