Regional Operations Manager

The Regional Operations Manager works with regional and branch leadership across assigned company locations to ensure compliance with established operational procedures, support corporate initiatives, and drive continued operational improvement. Areas of responsibility include, but are not limited to, operational development, process improvement, KPI performance, inventory management, margin enhancement, and safety. The ROM is also responsible for leading and supporting assigned projects and strategic initiatives focused on operational efficiency, field execution, and overall branch performance.

Essential Functions
Strategy to execution:

Connect companywide Operations priorities with execution across assigned locations

Partner with Regional Directors, District Directors, and General Managers to identify Lead-to-Cash gaps, set priorities, and coordinate resources

Process improvement:

Develop and implement operating best practices that improve efficiency, productivity, service quality, and consistency

Work with other ROMs and training resources to support local adoption

Assessments and KPIs:

Conduct operational assessments, document improvement plans, and regularly review KPIs and branch performance with regional and local leaders

Track actions to completion with accountable owners, target dates, and measurable outcomes

Inventory:

Manage inventory performance with local leaders, inventory support teams, and Strategic Sourcing

Review turnover and days inventory outstanding; address obsolete, slow-moving, and excess stock through approved transfers, returns, or disposition; and support reserve analysis with Finance

Support physical inventory preparation, execution, reconciliation, discrepancy investigation, and corrective actions

Margin and cost control:

Improve margin and control operating expenses through process efficiency, labor productivity, and purchasing discipline

Review pricing and cost exceptions and coordinate corrections or authorized system updates with local teams and designated process and system owners

Partner with Strategic Sourcing on supplier performance and material issues

Safety and material flow:

Serve as an operating safety leader with the Safety team and local management

Support inspections, training, corrective actions, equipment and facility upkeep, and appropriate operator training

Improve material flow through receiving, storage, staging, handling, and shipping to increase accuracy and efficiency

Strategic initiatives and projects:

Lead and support assigned initiatives, including Pre-Installation, Field Installation and Field Services, gross margin improvement, and other companywide operating programs

Support relocations, facility improvements, equipment evaluation and implementation, ERP conversions, and technology rollouts with internal subject matter experts and local leaders

Leadership and travel:

Provide hands-on coaching, training, and support to branch teams, driving accountability and change through regional and local leaders

Provide temporary Operations Manager coverage when assigned

Spend at least 50% of working time onsite at assigned locations, including overnight travel and extended stays as needed

Perform other duties as assigned

Minimum Qualifications

High School Diploma or Equivalent Education/experience required

2-4 years of operations related experience with direct supervision of staff required

5-10 years of experience in the commercial door and hardware or security integration industry required

Experience using Comsense desired

Knowledge, Skills and Abilities

Experience using Microsoft Office products required

Excellent verbal and written communication and leadership skills

Excellent organization and time management skills

Critical thinking, problem solving, self-starter

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

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