Telecommunications Attendant I

Telecommunications Attendant I

Pay Rate: $25.00/hr (W2) Employment Type: Contract / Temp-to-Hire Potential Duration: 05/25/2026 08/23/2026 (potential extension/conversion) Schedule: Full-Time, 40 hours/week Training Schedule: Monday Friday, 5:00 AM 5:00 PM (36 weeks training) Post-Training Schedule: Shift assigned between 5:00 AM 11:30 PM Work Arrangement: 100% Onsite Location: Stanford, CA 94305 Job Code: 1491945

Position Overview

Tekberry is seeking a Telecommunications Attendant I to support our client, Stanford University, within their Operator Services Unit. This role serves as a primary point of contact for incoming calls supporting Stanford University, Stanford Medical Center, and affiliated organizations.

The ideal candidate will have strong call center experience, excellent multitasking abilities, polished phone etiquette, and the ability to remain calm and professional in fast-paced, high-volume environments.

Responsibilities

• Answer, process, and direct incoming calls for university and medical center operations
• Provide directory assistance and connect callers to appropriate departments, staff, physicians, patients, or students
• Support paging systems and establish conference calls
• Dispatch emergency response teams for medical alerts and critical incidents
• Provide after-hours support for Stanford entities and departments
• Utilize telecommunications systems, call center platforms, and collaboration tools
• Maintain accurate paging directories, reports, and reference materials
• Assist with process improvement initiatives and support training efforts
• Follow established safety procedures and operational protocols

Required Qualifications

• 4+ years of experience in a call center or high-volume customer service environment
• Strong telephone communication and customer service skills
• Ability to multitask effectively under pressure
• Typing speed of 35+ WPM
• Experience using phone systems, call routing platforms, or telecommunications technology
• Strong attention to detail and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience supporting medical centers, universities, or large organizations
• Familiarity with paging systems and emergency dispatch procedures
• Knowledge of medical terminology
• Experience with Mac or Windows-based systems

Work Environment & Physical Requirements

• 100% onsite role in a telecommunications/call center environment
• Must be able to remain at workstation for extended periods of time
• Frequent sitting, computer work, headset/telephone use, and multitasking
• May require overtime, weekends, holidays, or adjusted schedules based on operational needs

We need hard-working, reliable employees. If youre ready to work with a great team and grow your career, we want to hear from you!

Tekberry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).

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