Senior IT Support Specialist

Salary: $90,000 - 125,000 per year Requirements: We are looking for a candidate with 3–5 years of relevant industry experience. We prefer experience in help desk support and Windows environments, with at least 3 years in help desk and 5 years in Windows. We need strong technical knowledge of IT infrastructure, cloud computing, and cybersecurity. We expect advanced analytical and troubleshooting abilities to resolve complex technical issues. We value the ability to explain technical concepts clearly to clients and internal teammates. We are seeking someone who demonstrates accountability, integrity, adaptability, strong collaboration, and a customer-first mindset. We prefer a commitment to continuous learning and pursuit of relevant certifications. We require the ability to lift, carry, and move items up to 50 lbs, with or without assistance. We require the ability to sit, stand, bend, stoop, reach, and remain at a computer workstation for extended periods. We require the ability to commute to our Medford, OR location and relocate before starting work. Responsibilities: We lead technical projects and provide proactive and reactive support across diverse client environments. We ensure smooth IT operations through system design, analysis, and disaster recovery planning. We deploy, configure, and manage both on-premise and cloud-based solutions. We troubleshoot and resolve escalated technical issues while delivering excellent customer service. We document systems, processes, and client environments accurately and in a timely manner. We collaborate with internal teams to improve service delivery and technical performance. We participate in an on-call rotation to support clients after hours when needed. We work with technologies such as Hyper-V, VMware, Azure, Active Directory, SQL, Exchange, networking, and automation/scripting. We perform root cause analysis and drive process improvements to increase efficiency. We manage implementations, migrations, and upgrades for business-critical systems. We maintain accurate records in our ConnectWise system and spend most of our time on billable work. Technologies: Active Directory Azure Cloud Hyper-V Support SQL VMware Windows Excel Security More: We are Tekmanagement Inc., a Southern Oregon-based IT services company with more than 40 years of experience supporting businesses in Southern Oregon and Northern California. We are recognized as one of the 100 Best Companies to Work for in Oregon and are known for our collaborative, innovative, and service-focused culture. This is a full-time, in-person, salary-exempt role in Medford, OR with a Monday through Friday schedule from 7 AM to 5 PM, plus participation in an on-call rotation. We offer medical, dental, and vision benefits, a retirement savings plan, paid time off, professional development support, and other employee benefits. The compensation range is $90,000 to $125,000 per year, depending on experience. last updated 45 week of 2026