Clinical Support Specialist (Home Health & Hospice)

Clinical Support Specialist (Home Health & Hospice)

At West River Care, we've been a family-run organization for generations, and our mission has always been simple: to care for people where they feel most at home. Whether you're looking for help to live independently, manage your health, receive home care services, or find support during life's most challenging times, we're here for you every step of the way.

The Clinical Support Specialist provides administrative and clinical coordination support to ensure the delivery of high-quality care to patients in home health and hospice settings. This role serves as a liaison between clinicians, patients, families, and office staff, supporting care planning, documentation, compliance, and day-to-day operations.

Reports to: Executive Director

Clinical Coordination

• Assist clinicians (RNs, LPNs, therapists, hospice staff) with care coordination and scheduling
• Support intake and referral processes, including gathering patient information and verifying eligibility
• Track and communicate patient care needs, updates, and changes in condition
• Coordinate interdisciplinary team (IDT) meetings and documentation

Documentation & Compliance

• Review clinical documentation for completeness, accuracy, and regulatory compliance
• Ensure timely submission of visit notes, plans of care, and physician orders
• Assist with electronic medical record (EMR) data entry, order tracking and maintenance
• Support compliance with CMS, DPH, CHAP regulations

Patient & Family Support

• Serve as a point of contact for patients and families regarding services and scheduling
• Provide basic education on home health or hospice services (non-clinical guidance)
• Facilitate communication between care teams, patients and families

Operational Support

• Manage clinician schedules and optimize visit routes
• Assist with supply coordination and equipment tracking
• Support quality improvement initiatives and audits

Qualifications

Education & Experience

• LPN, associate or bachelor's degree in nursing
• Experience in home health, hospice, or healthcare administration strongly preferred
• Familiarity with EMR systems (e.g., Matrix Care, Homecare Homebase, Epic)

Skills & Competencies

• Strong organizational and multitasking skills
• Knowledge of home health and hospice workflows and regulations
• Excellent communication and interpersonal skills
• Attention to detail and ability to manage deadlines
• Ability to work collaboratively in a fast-paced, interdisciplinary environment

Working Conditions

• Office-based with frequent interaction with clinical staff
• May require occasional on-call support or flexible scheduling
• High attention to detail and deadlines