Quality Assurance Supervisor

Job Description

Job Description

Overview

Now Hiring Quality Assurance Supervisor!

???? Location: Agawam, MA
????️ Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM
???? Salary: $75,000-$85,000 Based on Experience

Who We Are:

At CG Family Foods, our purpose is simple: Creating Food People Love! We specialize in elevated, savory baked meals that bring comfort and quality to families everywhere. As a third-generation, family-owned company, we believe in building a workplace where people feel valued and supported.

• Value each other and the work we do
• Be willing to adapt and have a can-do attitude
• Be a dependable team player

If you share these values and thrive in a detail-oriented, collaborative environment, we’d love to hear from you.

Compensation & Benefits:

• Quarterly Incentive Program:  Bonus tied to company performance with tiered payout potential
• Paid Time Off (PTO):  Three weeks (15 days) per year
• Medical Insurance:  Comprehensive medical plan
• Dental Insurance:  Available at the employee’s expense
• Life Insurance:  One year’s gross annual pay (100% company-funded)
• Retirement: 401(k) eligibility after one year of service, with company match up to 4%
• Company Holidays:  Nine paid holidays annually
• Long-Term Disability: Company-sponsored coverage for salaried employees

Position Overview:

The Quality Assurance Supervisor ensures all food products meet CG Family Foods’ high standards for safety and quality. This role oversees daily QA operations, leads a team of QA Technicians, and enforces compliance with regulatory, customer, and company requirements. The QA Supervisor works cross-functionally with Production, Sanitation, and Maintenance to drive continuous improvement and maintain our commitment to food excellence.

What You’ll Do:

• Supervise QA Technicians and oversee daily quality checks on production lines.
• Monitor GMP, HACCP, and SQF compliance throughout the facility.
• Lead or support customer, regulatory, and third-party audits.
• Investigate quality issues, document corrective actions, and verify resolutions.
• Collaborate with production teams to address deviations and prevent reoccurrence.
• Support employee food safety and quality training programs.
• Promote a culture of accountability and continuous improvement.

What You’ll Need:

• Bachelor’s degree or equivalent experience; Food Science background is a plus.
• 4+ years of experience in food manufacturing quality assurance, with prior supervisory experience.
• Strong computer skills, including Microsoft Office and QA documentation tools.
• Knowledge of SQF, GMP, HACCP, and FSMA standards.
• Strong leadership, communication, and analytical skills.
• Ability to work collaboratively across departments.
• HACCP or SQF certification preferred.
• Bilingual (English/Spanish) a preferred.