Client Service Coordinator

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It’s our people that make BDA the top global Merchandise Agency to work for. Job Overview The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients. CSCs operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA’s global operations. Location 4 days on site in Troy, MI or Roswell, GA (moving to Sandy Springs, GA) and 1 day working from home. Experience Requirements 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. Experience in customer service, vendor negotiation, or procurement is a plus. Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions. Strong analytical and organizational skills with high attention to detail. Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools. Proficient in creating reports and presentations. Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently. Knowledge of branded merchandise, promotional products, or supply chain management is an advantage. Bachelor’s degree in business, Marketing, or a related field preferred but not required. Duties & Responsibilities Account & Client Support Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions. Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives. Prepare and manage sales proposals, quotations, and cost analysis reports. Order Management & Coordination Process and track global orders from initial request to final delivery, ensuring all details are accurate. Liaise with regional and international vendors to negotiate pricing, timelines, and product quality. Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges. Reporting & Data Management Maintain order status reports, sales records, and inventory tracking for multiple markets. Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency. Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback. Collaboration & Problem‑Solving Work with cross‑functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution. Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues. Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts. We are pleased to share the base salary range for this position is $50,000 to $52,000. Compensation will be determined based on geographic location, skills, education, and experience. Salary ranges are part of BDA’s total compensation and rewards program, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays; benefits (medical, dental, vision, life, and AD&D insurance), 401(k); tuition reimbursement, mental health and financial wellness programs, and professional development opportunities. Certain revenue‑generating positions may be eligible for incentive compensation. BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, bold, creative, and unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise. #J-18808-Ljbffr