Development Operations Manager

Development Operations Manager

Energy Outreach Colorado

Denver Metro

Nonprofit, Full-time, Development, $76,000 - $82,000

Job Summary

As a member of the Development Team, the Donor Operations Manager is responsible for managing the operational systems needed to support the fundraising function of the organization. This individual provides excellent customer service to donors and development team members by ensuring accurate record keeping and identifying and maintaining the necessary systems to solicit and steward donors effectively.

Essential Job Functions

• Manage and maintain primary fundraising CRM
• Provide financial tracking, reporting and organizational support
• Responsible for accurate and timely recording of all gift transactions. Works in collaboration with the Annual Giving Manager to cover all gift processing and Finance team for monthly reconciliation
• Prepare and pull lists for various development communications
• Ensures donors receive prompt and accurate receipts/gift acknowledgments
• In collaboration with VP of Development, identifies emerging tools that facilitate development operations functions and determines feasibility of integrating new products for better efficiency and improved donor experience
• Manages vendor relationships
• Responsible for processing large amounts of data through imports and exports using different products/platforms.
• Maintains data integrity and ensures consistent, accurate and timely database updates
• Works collaboratively with utility companies to ensure customer donations are processed accurately and efficiently
• Analyzes data and produces reports for leadership which drive fundraising strategy

Knowledge, Skills, and Abilities

• Ability to work with and through others internally and externally
• Excellent writing and communication skills
• Experience with Raisers Edge, Microsoft programs, Microsoft Word, Excel, Raisers Edge and other fundraising platforms
• Discretion in handling confidential information
• Strong organizational skills, ability to prioritize and manage multiple projects simultaneously and to meet deadlines.

Minimum Qualifications

• 2-3 years of experience with Raiser's Edge
• Experience integrating multiple fundraising and marketing platforms
• Strong Excel skills. Ease with technology and data analysis.

Preferred Qualifications:

• Undergraduate Degree or equivalent years of experience in a related field
• Experience working in fundraising
• Experience with digital engagement or marketing
• Experience providing excellent service to a diverse customer base

Physical Demands/Working Conditions

• Standing, walking, sitting, lifting, carrying, talking, hearing, driving

Work Environment

• Hybrid – office location in downtown Denver 1-2 days per week and employees' home or remote location in Metro Denver
• Ability to attend team and organization-wide events at downtown Denver office on a regular basis

Benefits

EOC offers a rewarding career with competitive pay, fantastic benefits, and a passionate team. When you join us, you'll enjoy:

• 100% paid medical, dental, and vision (with affordable family plans)
• 8% 401(k) match to invest in your future
• Hybrid work: 1-2 days in our beautiful Denver office, 3-4 remote
• Trusted time off: take the vacation you need, guilt-free
• 10 paid holidays + a week off between Christmas and New Year's
• Life insurance and disability coverage
• Paid parental leave for new additions to your family
• Flexible spending accounts for health and dependent care
• Most importantly, you'll be part of a collaborative, impactful team that advocates for affordable energy. We're inclusive, trustworthy, and dedicated to making a positive difference.