Adult Housing Services Manager

Welcome To Your Center

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

Position Summary

Reporting to the Director of Adult Housing Services, the Adult Housing Services Manager is responsible for oversight of The Center's expanding LGBTQ-affirming wrap-around and support services to adults who are currently experiencing homelessness or are at risk of homelessness. The Manager's responsibilities include but are not limited to managing the program's activities, providing direction to staff to ensure that program services and processes meet client needs and contract expectations. The manager champions a collaborative approach to service delivery that is trauma-informed and goal-oriented to resolve the housing instability of program participants. The position reports directly to the Director of Adult Housing Services and provides direct supervision to 3-4 staff members.

Primary Roles & Responsibilities:

Team Development and Oversight:

• Provides direct supervision and support to program staff.
• Oversee and support the implementation of program activities.
• Collaborates with the people and culture team and initiates the hiring process of adult housing services staff, leads interviews, and is involved in the hiring decisions of selected candidates.
• Provides staff development support, mentoring, onboarding, and training.
• Develop work plans in collaboration with direct reports.
• Supports staff with adhering to harm reduction strategies, crisis intervention techniques, and motivational interviewing practices.
• Supports staff through crisis and high-stress situations, while prioritizing the safety of all involved.

Program Management and Administration:

• Tracks program expenditures and budgets.
• Develops and maintains collaborative relationships with partnering agencies, stakeholders, and other service providers.
• Completes and submits program reports.
• Ensures that program documentation adheres to HIPAA standards.
• Tracks and analyzes program outcomes and guides program activities to ensure contract compliance.
• Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software.
• Reviews participant program documentation to ensure timely completion, quality, and compliance.

Required Qualifications:

• Education and/or Experience: 2 years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness. 1 year of experience providing staff supervision and support.
• Language Skills: Fluency in English
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments.
• Other Qualifications:
• Experience managing crises and implementing crisis interventions.
• Demonstrated ability to manage multiple tasks with shifting priorities.
• Must demonstrate competence in working with diverse populations.
• Must demonstrate competence in fair housing, motivational interviewing, trauma-informed care, and harm reduction practices.
• Reliable transportation, a valid driver's license, and auto insurance.

Preferred Qualifications:

• Education: Bachelor's degree in a social service-related field.
• Professional Experience: 3 or more years of experience providing case management, housing navigation, and/or wrap-around services to people experiencing homelessness or at risk of homelessness.
• 2 or more years of experience providing staff supervision and support.
• Computer/Office Equipment Skills: Working knowledge of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot).
• Language Skills: Fluency in Spanish.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

Work Location:

• On-site, in the office most of the time, with potential occasional remote work with supervisor
• Office in the Hillcrest Community in the City of San Diego.

Compensation & Benefits:

• Compensation: The pay range for this position is $27.00 - $28.00/hour and is commensurate with experience. This is a Full-Time, Regular, Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.