Insurance Operations Specialist

Be Here. Be Great.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Great American Financial Institution Services specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns.

Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be onsite four days a week, with the flexibility to work one day remotely. Core in-office days are TuesdayThursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Responsible for performing, coordinating, and leading the day-to-day activities of employees performing policy administration tasks:
• Prioritizes daily workload and delegates assignments in a manner to ensure accurate and timely completion.
• Reviews completed assignments.
• Ensures accuracy, timeliness and quality of work, and recommends improvements to processes and procedures. Maintains knowledge of state specific policy endorsements and requirements.
• Performs a variety of policy administration tasks in support of the business.
• Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Heavy use of Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
• Shares and/or conveys complex information via telephone, e-mail, fax, regular mail, or in person to underwriters, agents, brokers, reinsurers, and/or insureds maintaining a professional demeanor in all situations.
• Participates in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
• Acts as a liaison with other departments and facilitate interdepartmental communication
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Demonstrates advanced knowledge of department policies and procedures and utilizes in-depth understanding of the business (including products, coverage, etc.) and organization. Participates in ensuring compliance and complies with company and regulatory guidelines.
• As appropriate for line of business, may approve new business, renewal business and/or endorsements based on a defined set of instructions/guidelines.
• Performs other duties as assigned.

Scope of Job:

• Performs work under minimal supervision. Demonstrates expert technical knowledge with the field's concepts, practices and procedures.
• Demonstrates expert knowledge of company products and/or services and various business systems used to perform job functions. Relies on experience and judgment to accomplish goals. Works within the broadest limits with significant latitude and influence.

Job Requirements

Education: Associate degree or equivalent.

Field of Study: Business, Insurance, Finance, Liberal Arts or related discipline.

Experience: Generally, 2 or more years of related experience. Experience in the insurance industry preferred

Business Unit: Financial Institution Services

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.