Aftermarket Sales Lead

Aftermarket Sales Lead

Whippany Actuation Systems, a fast-paced and innovative aerospace manufacturer specializing in electromechanical actuators for both commercial and military applications, is seeking a driven and customer-focused Aftermarket Sales Lead to support and grow our aftermarket business. This role is ideal for a sales professional who is ready to take the next step and gain hands-on exposure to aftermarket strategy, customer management, forecasting, and cross-functional operations.

As a key point of contact for customers, you will own the sales and order management process end-to-end while working closely with operations, engineering, and leadership to ensure customer satisfaction and profitable growth. This is a high-visibility role offering meaningful responsibility, broad business exposure, and a strong foundation for career growth.

In this role, you would typically:

• Serve as the primary point of contact for assigned aftermarket customers, owning day-to-day communication, issue resolution, and relationship management across repair and spare parts activity.
• Prepare and manage repair and spare quotes, sales orders, and purchase orders, ensuring timely follow-up, accurate documentation, and customer satisfaction.
• Coordinate repair inductions, production status, and shipments while representing customer needs in internal production and planning meetings.
• Drive aftermarket sales growth by supporting and executing business strategies, including pricing, warranty, and margin improvement initiatives.
• Develop and maintain aftermarket forecasts and performance tracking, including repair volumes, sales projections, and trend analysis.
• Partner with operations and leadership to improve repair efficiency, minimize delays, and support continuous improvement efforts within the repair station.
• Support broader customer engagement activities, including contract administration, warranty claims management, customer portals, and industry trade show participation.

We require:

• Bachelor's degree from an accredited university or college
• 3 years' experience in production management, account management, project management, or customer service role.
• Authorization to work in the US

Eligibility Requirements:

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. Whippany Actuation Systems will require proof of status before employment.

We would really like to see:

• Experience in aerospace manufacturing or a similar regulated industrial environment is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, variable environment.
• Strong analytical mindset with attention to detail and a collaborative, cross-functional approach to problem solving.
• Ability to communicate effectively and build productive relationships with internal teams and external customers at all levels.
• Experience preparing, maintaining, and coordinating accurate documentation in support of contracts, orders, and customer requirements.
• Exposure to forecasting, scheduling, pricing, warranty administration, or related aftermarket or sales activities.
• High level of energy, self-motivation, and accountability, with the ability to work independently and take initiative.
• Strong negotiation, interpersonal, written and verbal communication skills.
• Ability to assess complex situations, evaluate options, and implement practical solutions.

Compensation and Benefits:

The pay range for this position at commencement of employment is expected to be between $110,000 to $130,000 per year. Final pay determinations will depend on various factors, including, but not limited to, experience level, knowledge, skills, and abilities. If hired, the employee will be in an "at-will position."

At Whippany Actuation Systems, we believe that our success can only be credited to the hard work and dedication of our employees. To support our employees, we offer a variety of benefit options so they can choose the coverage based on what is important to their unique lifestyle. These include medical, dental, vision, ID protection, legal insurance, pet insurance, tuition assistance program, and an employee assistance program. In addition, we provide 401K with immediate company match, life insurance, AD&D coverage, and short- and long-term disability benefits. Lastly, active employees are eligible for generous paid time off including 12 paid holidays, vacation, and sick/personal time.

Our Commitment:

Whippany Actuation Systems is an Equal Opportunity Employer. We are committed to hiring and retaining a diverse workforce. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.