Customer Retention Specialist - State Farm Agent Team Member - SIGN ON BONUS WITH LICENSE

Job Description

Job Description

Benefits:

• Life Insurance
• Monthly Stipend
• Traditional IRA

You May Be a Great Fit as a Customer Retention Specialist at Jacey Moser - State Farm Agent if: 

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1911 15th St W Suite B Dickinson, ND 58601 

At Jacey Moser - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify Gaps in Protection for Customers

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
  • Within 30 days of Hire (Property/Casualty)
  • Within 6 months of Hire (Life/Health)

Sign on Bonus:

• If you have Property and Casualty prior to hire: $1,500
• If you have ALL Licenses (+ Life/Health) prior to hire: $2,000
• If you get Property and Casualty within hiring: $1,000
• If you have ALL Licenses (+ Life/Health) within 30 days of hire: $1,500